This is a Senior Digital Products Officer role with Queensland Government based in Brisbane, QLD, AU Queensland Government Role Seniority - senior More about the Senior Digital Products Officer role at Queensland Government The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, chat, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services. As The Senior Digital Products Officer, You Will Influence and champion the overall strategy, model and relationship management across government to maintain a high-quality customer experience on the For Government website and for QSS forms. Lead the configuration, vendor and release management and security operations for Queensland Government websites to ensure the confidentiality, integrity and availability of the service. Lead the customer and author support including on-boarding and training such that users of the portal are able to get in and achieve their goals as seamlessly as possible. Influence product management for a range of Queensland Government websites including collaboration with stakeholders across all government departments to maintain a roadmap and ensure the continuous improvement of the Forgov portal functionality. Establish and maintain effective relationships with the rest of Digital Channels (SSQ) and agency stakeholders to support the delivery of simpler, clearer and faster public services for Queenslanders. Applications to remain current for 12 months Job Ad Reference: QLD/672378/25 Closing Date: Tuesday, 23 December 2025 Occupational group IT & Telecommunications Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Queensland Government team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Influencing and championing strategy Leading configuration and security operations Establishing effective relationships Key Strengths Customer experience management Stakeholder engagement Digital product management Training and onboarding Vendor management ️ Project management A Final Note: This is a role with Queensland Government not with Hatch.
