INSPIRE INNOVATION & CREATE CONNECTION THROUGH MEANINGFUL COMMUNICATION & GENUINE ENGAGEMENT About You In this newly created position, you'll bring together a talented team of professionals and lead and inspire the reinvigoration of our internal and external communications. Sharing your passion and expertise, you'll develop effective communication strategies and create content that is customer-focused and brings people together under a shared vision for the future of Council, and our region. You'll be proactive in identifying opportunities to share our successes, build trust and positivity and elevate how we engage with each other and with the community. As a confident communicator, you’ll cultivate effective relationships with key stakeholders and provide trusted advice and support that enhances organisational networks, capability and engagement. You’ll identify emerging trends and deliver innovative, yet practical solutions that are responsive to organisational needs and align with corporate objectives. Whether you’re ready for your next challenge or looking to advance your career, this role offers you the executive support and strategic scope to make a real impact. This is your opportunity to share your vision and expertise as part of a leadership team that is committed to exceptional customer service, continuous improvement and creating meaningful connections. About the Role Working closely with the Manager Customer Experience and Engagement, you’ll oversee the design and successful delivery of Council’s corporate, external and internal communications activities. You will strategically lead and unify Council’s marketing, media, communications, and stakeholder engagement functions to strengthen community trust, enhance the organisation’s reputation, support Council’s strategic vision, and ensure cohesive, customer-centred communication. About the Team The Customer Experience and Engagement team connects our community of internal and external stakeholders with Toowoomba Regional Council’s key information. The team is passionate about creating great experiences through internal communication, customer service, marketing, community engagement and media liaison. You'll join a team of talented, creative and diverse individuals who understand that effective communication is essential in fostering strong relationships across the Toowoomba Region. Who We're Looking For A degree-qualified professional with extensive experience in corporate communications strategy or public relations. A collaborative and strategic leader with exceptional communication skills and a strong commitment to service excellence and stakeholder engagement. Demonstrated experience leading and guiding a high-performing team to deliver integrated communications services across a large and diverse organisation. Proven project management skills with the ability to lead improvement initiatives and embed cultural change. Demonstrated ability to effectively manage competing priorities and adapt to evolving demands, while achieving corporate and team objectives. Commitment to Council’s Organisational Value and Behaviour of Accountability. What We Offer A permanent full-time position located in the Toowoomba CBD. Competitive remuneration package, including a salary range of $123,226.69 - $138,941.51 gross per annum, plus 17.5% annual leave loading and up to 12.65% superannuation. Reimbursement of relocation expenses, to support your move to our beautiful region. A career-defining leadership role with the opportunity to shape organisational cohesiveness and community engagement. A supportive, values-driven organisation committed to innovation, communication and collaboration. Benefit from a range of career development and professional growth opportunities. Access a range of wellbeing initiatives, including the TRC Employee's Association, Fitness Passport and Employee Assistance Program. How to Apply For full details, download the Position Description, which includes the position success criteria. To apply, please provide your current resume and a 2-page cover letter which addresses the position success criteria, including specific examples that demonstrate your skills, experience and achievements. Please note: Applications that do not address the success criteria may not be shortlisted. The preferred candidate will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position. Visit our website www.tr.qld.gov.au/jobs for information on how to apply for jobs at Toowoomba Regional Council. Applicants are encouraged to apply online. For Further Information Please contact Tania Alves, Manager Customer Experience and Engagement on (07) 4688 6888 within business hours. Closing Date The closing date for applications is Sunday, 12 April 2026 at 11:45pm. About Council The Toowoomba Region is about rich traditions and bold ambitions. Our long and proud agricultural history has evolved Toowoomba into Australia’s second largest inland city supporting diverse townships in the Council area and acting as a service centre for South West Qld and North West NSW. The region is boldly forging new opportunities around the Surat Basin resource sector, education, health, transport and massive infrastructure investments. Growth hasn’t come at the expense of liveability though, with Toowoomba twice voted in the top 5 most family friendly cities in Australia. Toowoomba Regional Council services a regional population of 178,500 and employs a team of approximately 1,600 staff, dedicated and passionate about delivering excellent customer service to the community, residents and visitors throughout the region. We recognise that our success depends upon attracting and retaining skilled and talented staff and offer a wide variety of interesting challenges and opportunities to develop your career. Council does not accept unsolicited agency approaches or applications for this or any other vacancy. No response will be provided. Attachments: - Position Description - Program Lead Corporate Communications.pdf - TRC Values and Behaviours.pdf
