We’re looking for an experienced and motivated Parts Manager to lead the day to day operations of our busy Parts Department. This is a fantastic opportunity for someone who is passionate about customer service, team leadership, and driving operational excellence. About Us The Brown and Hurley Group is one of Australia’s leading truck and agricultural dealerships, operating across 21 locations in Queensland and Northern New South Wales. As an Australian family-owned business with 80 years of industry experience, we specialise in the sale and service of heavy commercial trucks, trailers, and agricultural and construction machinery. Recognised with numerous industry awards, the Brown and Hurley Group is a trusted and leading supplier to Australia’s road transport and agricultural sectors. About the Role Based at our branch in Toowoomba, reporting to the Dealer Principal, you’ll be responsible for leading a fast paced Parts Department and ensuring exceptional service to internal and external customers. You’ll manage stock levels, lead and mentor your team, build relationships with suppliers, and work closely with Service and Sales to support overall branch performance. What You’ll Be Responsible For Team Leadership Lead, coach and support Parts Interpreters, Parts Sales Representatives, Storepersons and Apprentices Manage rosters and day to day workflow Support performance, development and accountability Work closely with the Assistant Parts Manager to ensure smooth operations Customer Service & Relationships Deliver exceptional customer service across all channels Build strong customer and supplier relationships Support Service, Sales and other departments Conduct customer visits and identify new opportunities Inventory & Warehouse Management Maintain accurate inventory levels and oversee ordering, returns and warranty processes Keep the warehouse well organised, safe and compliant Reduce obsolete/aging stock through proactive management Ensure all assets and equipment are well maintained Sales & Financial Performance Achieve sales, margin and profitability targets Monitor KPIs and act quickly on performance issues Complete month end processes with minimal WIP Negotiate freight and supplier terms Planning & Continuous Improvement Assess future needs for space, equipment and systems Recommend improvements or capital expenditure Work with Marketing on parts promotions and campaigns About You We’re looking for someone who brings: Previous Parts Manager or Assistant Parts Manager experience Strong commercial and financial acumen with demonstrated ability to drive business performance Excellent communication, negotiation, and stakeholder engagement skills Customer-focused mindset with a commitment to service excellence Ability to drive accountability, performance, and continuous improvement Strong problem-solving and decision-making capability Solid understanding of stock control and ERP/DMS systems A proactive, organised and solutions focused mindset Ability to work under pressure while maintaining accuracy What We Offer Supportive leadership team and strong organisational backing Competitive remuneration package and performance bonus Long-term career growth and development opportunities Company car and fuel card provided. Work with Australia’s leading brands in a long-established, family-owned business. Access to health and wellbeing programs, plus retail, banking, and health insurance discounts. How to apply Take the next step by clicking apply now and follow all prompts. If you are successfully shortlisted, we’ll be in contact with you shortly. If you wish to learn more about The Brown and Hurley Group please visit our website and connect with us on our socials below: Website: brownandhurley.com.au/careers/ Facebook: Brown and Hurley - facebook.com/brownandhurley, Brown and Hurley Agriculture - facebook.com/BrownandHurleyAgriculture Instagram: Brown and Hurley - instagram.com/brownandhurley Brown and Hurley Agriculture - instagram.com/brownandhurleyagriculture LinkedIn: linkedin.com/company/the-brown-and-hurley-group-pty-ltd YouTube: https://youtube.com/@brownandhurley9379?si=yBULZZyc-YcpX38k
