Introduction A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. Your role and responsibilities As a Service Designer, you will create end-to-end enterprise experiences for prospects, customers, business partners, and employees that span face-to-face and digital interactions. You will use human-centered approaches to shape and define the value exchange between a service provider and the user across touch points, time, and channels. Your primary responsibilities will include: - Design Concept Journeys: Design concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service. - Conduct Research: Generate insights through research with users, staff, and stakeholders to shape a holistic view of the total user experience. - Analyze and Communicate Findings: Analyze, consolidate, and communicate research findings to stakeholders in order to strategically frame, validate, and quantify the problem being solved. - Define UX Measurements: Define key UX and organizational measurements used to track and prove the initiative delivers positive outcomes for both users and the business. - Facilitate Collective Understanding: Facilitate the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design. Required technical and professional expertise - Human-Centered Design Exposure: Exposure to human-centered approaches to shape and define the value exchange between a service provider and the user across touch points, time, and channels. - User Research Experience: Experience working with research methods to generate insights through research with users, staff, and stakeholders to shape a holistic view of the total user experience. - UX Measurement Definition: Exposure to defining key UX and organizational measurements used to track and prove initiatives deliver positive outcomes for both users and the business. - Service Design Tools: Experience working with design tools to create concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service. - Cross-Functional Collaboration: Exposure to facilitating collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design. Preferred technical and professional experience - Service Design Methodologies: Exposure to methodologies for designing end-to-end enterprise experiences, including concept journeys, blueprints, and roadmaps. - UX Research Methods: Experience working with various research methods to generate insights and shape a holistic view of the total user experience. - Design Tool Proficiency: Experience working with design tools to create concept journeys, blueprints, and roadmaps that elevate the total user experience. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
