About the Role In this role, you will champion conversations with internal stakeholders and the client that are focused on business outcomes. You will run workshops to elicit business requirements that can be translated by solutioning and development teams. You will support teams in project estimation and ensure that we get it right at the early stages of a project lifecycle. As we move into delivery phase you will remain an SME to the implementation teams and ensure we have traceability from your requirements to the test plans developed to ratify the technical and/or process change. With an eye on the outcome you will identify success measures and assist aligning stakeholders on the definition of done You will be experienced in delivering quality documentation for both Business Requirements and their corresponding Functional Specifications (Technical Requirements) as well as screen flows, all at a high level of quality. You will be focused on delivering through appropriate standards and Practices within agreed scope , budget and timelines. You will be experienced in working in team/collaborative environments, have strong interpersonal skills, be able to build strong relationships, work with a variety of stakeholders and understand how to work with ambiguity. Working with the Portfolio Manager, you will also identify and implement ways to continually improve the operation of your role to support other activities across the Portfolio. Location: Melbourne based | Role Type: 24 months Fixed term contract role What You'll Be Doing: Define Business Problems & Requirements: Lead the investigation of business problems, gathering technical and non-technical information to define detailed business and technical requirements. Elicit and Document Stakeholder Needs: Identify stakeholders and facilitate workshops to capture, validate, and document business needs, priorities, use cases, and system requirements. Requirements Traceability & Quality Assurance: Ensure strong traceability between business/technical requirements through development and testing, supporting defect investigation and test documentation in collaboration with QA and PMs. Process & System Analysis: Analyse data, impacted systems, and customer experiences to validate requirements, identify change points, and drive process improvement opportunities. Business Process Modelling & Creative Problem Solving: Model processes and apply creative thinking to solve business challenges, ensuring clear and concise documentation of outcomes. Team Coaching & Mentorship: Provide coaching and guidance to team members on complex issues, fostering long-term capability growth and adherence to best-practice BA methodologies. Stakeholder Engagement & Communication: Build strong, professional relationships with cross-functional teams and senior stakeholders, demonstrating leadership in facilitation, collaboration, and communication. What You Bring: 5 years experience as a Technical Business Analyst covering both Business Requirements and Technical Requirements Experience working in Superannuation is highly regarded. Experience working in the Financial Sector and knowledge of regulatory environments is desired. Strong background in both business and technical requirements gathering Familiarity working with Agile, Waterfall and hybrid project management fundamentals Proficiency in tools like JIRA, ServiceNow, SharePoint, and Microsoft 365 suite Skilled in stakeholder management, client facing and presenting to senior leadership Strong analytical, documentation, and facilitation skills A member-first mindset and ability to navigate through ambiguity by considering the user lens. Experience writing procedures and documenting processes. Some of our Employment Benefits Flexible and Hybrid Working – enabling our employees to work in the office and at home Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose. Talent Referral Program Salary Sacrificing via Superannuation Employee Assistance Program Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft! Culture at MUFG Pension & Market Services We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. How to apply Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening checks including police and employment history prior to commencement of employment.
