This is a Client Services Officer role with Feros Care based in Tweed Heads, NSW, AU Feros Care Role Seniority - junior More about the Client Services Officer role at Feros Care Ready to make a real impact every single day? At Feros Care, we're on a mission to help people live bolder, brighter, more empowered lives-and we're looking for a compassionate go‑getter to join our frontline team as a Client Services Officer, starting from the 16th March, 2026. If you love connecting with people, spreading kindness, and turning every call into a moment that matters, this could be your perfect next step. Why You'll Love This Role You'll be the friendly voice our clients rely on-their first point of contact as they navigate the aged care journey. From answering questions to solving problems to sharing the incredible ways Feros can support their wellbeing, you'll be the calm, confident guide who helps them feel seen, supported, and understood. What's in it for you? We believe in taking care of the people who take care of others. Enjoy a stack of benefits designed to support your lifestyle, wellbeing, and future: Generous Not‑for‑Profit Salary Packaging (up to $15,899 tax‑free!) plus meal & entertainment benefits up to $2,650 17.5% Annual Leave loading Cultural Leave Days for eligible employees Access to ForMEour employee benefits platform packed with discounts, wellbeing programs, and financial perks Private Health Insurance discounts with Medibank Employee Assistance Program for confidential support Paid Parental Leave (9 weeks for eligible employees) Fitness Passport access-discounted gym and pool memberships for you and your family What You'll Be Doing Delivering an exceptional client experience with positivity, professionalism, and heart Building trust through empathetic, patient, and friendly conversations Championing Feros Care services and spotting opportunities to support clients further Guiding clients through MyAgedCare, funded programs, service options, and eligibility Maintaining polished phone etiquette and strong interpersonal communication Meeting operational targets and KPIs Pitching in with other teams to keep things running smoothly What You'll Bring Experience in customer service-contact centres, retail, hospitality… if you love people, you're welcome here Strong written, verbal, and listening skills Solid computer literacy across word processing, spreadsheets, and databases Who We Are As a proud not‑for‑profit, everything we do is about giving back to the people who need it most. We celebrate diversity and warmly welcome applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and people with disability. If you have accessibility needs or prefer certain communication methods, our Talent Acquisition Team is here to help. Reach out on 07 5669 0559 or email talent@feroscare.com.au. Successful candidates will complete a Nationally Coordinated Criminal History Check and provide proof of their right to work in Australia. Feros Care acknowledges and pays respect to the Traditional Custodians of the land on which we work. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Feros Care team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Delivering exceptional client experiences ❤️ Building trust through conversations Guiding clients through services Key Strengths Customer service experience ️ Strong communication skills Computer literacy A Final Note: This is a role with Feros Care not with Hatch.
