Get hands‑on with a mix of client projects end-to-end Technical domain across desktop, server, networking, cloud, mobile & storage Paid technical certifications to improve income (cert bonus) and technical skill Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses. Culture Awards that recognise excellence. Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors. Vibrant, fun social activities. Discounted hardware and software. An environment that embraces learning and development. The Role We’re looking for a Perth‑based Senior Desktop Support Engineer (IT Services Engineer) who’s a strong technical generalist with solid experience across Active Directory, Intune, and windows support. This is not a traditional desktop support engineer role. You’ll be supporting a portfolio of clients in an MSP environment, providing L1/L2 technical support while also identifying improvement opportunities and building long-term relationships. This person must have the ability to learn, be commercially aware, comfortable meeting billable targets, and able to work autonomously while still collaborating with the wider team. They enjoy a mix of remote and onsite work and thrive in a client‑facing, consultancy‑driven environment. Your key responsibilities: You will be responsible for the day-to-day operations of our client’s IT infrastructure. Be involved in key IT projects, managing smaller projects on your own. Maintain ownership of IT incidents and escalations. Communication with customers to identify pain points across their infrastructure. Identifying gaps or issues within the customers' IT environments. Work with senior consultants and account management staff to ensure effective management of the clients. Skills you need to be successful in the role: Prior experience in a managed service provider/IT service provider or consulting organisation (or similar), providing a wide range of IT support. Minimum of 3 years' experience providing support across of a broad range of IT infrastructure including desktops, servers, networking, cloud, mobile devices and storage. Sound working knowledge of Hypervisor platforms such as including Microsoft Hyper-V and VMware vSphere. Sound working knowledge of hardware platforms including HPE, DELL, IBM, Lenovo, Cisco, Meraki, Juniper, Fortinet and Sophos. Hands‑on implementation and troubleshooting experience with cloud platforms especially Microsoft 365, Azure, and Intune (AWS, Google, or Mimecast experience is a bonus). Solid communication and interpersonal skills, with a customer centric mindset. Note: As part of our hiring process, you will be required to undertake a Technical Assessment and National Criminal History Check. Brennan is an equal opportunity employer.
