As a Senior Applications Operations Coordinator, you will oversee the support and operational management of business-critical COTS and SaaS applications across key enterprise functions. This role leads a team of Digital Support Specialists while working closely with stakeholders’ project teams and vendors to ensure systems remain reliable secure and aligned with business needs. Key Responsibilities Lead mentor and manage a team of Digital support specialists delivering technical support and service excellence Oversee troubleshooting and resolution of complex incidents across COTS and SaaS platforms Manage relationships with system owners and key stakeholders across business functions Govern the transition of new applications into steady state operational support Implement monitoring alerting and observability capabilities to enable proactive support Conduct root cause analysis for major or recurring incidents and drive long term solutions Develop and maintain operational documentation support workflows and knowledge base resources Assess operational risks and support decisions related to system lifecycle management Provide operational input into architecture and design decisions for enterprise platforms Monitor technology trends and recommend improvements to support business growth and continuity Required Qualifications & Competencies Bachelor’s Degree in Computer Science, Information Technology, Engineering or related field of experience Extensive experience in Digital Operations and Application Support roles Experience leading a Digital or IT Operations team Experience resolving complex issues across enterprise software platforms, networks, or infrastructure Familiarity with Cloud-based solutions, SaaS platforms, and Enterprise Application environments Knowledge of APM practices, ITIL practices, and Ticketing platforms Leadership and team management capabilities Strong communication skills with the ability to translate technical concepts into clear solutions Ability to manage major incidents in high pressure operational environments Customer focused approach to delivering high quality technical support Working Conditions Perth-city based role offering great WFH flexibility options Standard Monday to Friday working hours in state-of-the-art high-rise buildings Apply Now Match the selection criteria? Click the “APPLY” button now! Alternatively, for a confidential conversation, contact Huma Irshad on 0418 594 901 OR huma.irshad@talentinternational.com
