This is a Despatch Team Leader role with King Living based in Sydney, NSW, AU King Living Role Seniority - mid level, senior More about the Despatch Team Leader role at King Living Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries innovation with traditional handcrafted methods. A family-owned global business headquartered in Sydney, King Living operates across Australia, New Zealand, the UK, Canada, Singapore, Malaysia, the USA, China and Thailand. The Opportunity Leading a team of Despatch Coordinators, you’ll play a hands-on leadership role governing process discipline, driving performance against key KPIs, and proactively managing risk, cost, and service quality. Based at our Design and Support Centre, you'll be working closely with Warehouse, Retail, Transport Partners and Supply Chain leadership teams and you’ll help ensure King Living delivers a premium, reliable customer experience at scale. The Role Lead and coordinate daily delivery operations to ensure smooth, on-time execution. Coach and develop a high-performing dispatch team in a fast-paced environment. Ensure accurate scheduling, stock readiness and seamless operational flow. Analyse performance trends and implement practical process improvements. Build strong partnerships with transport providers and cross-functional teams. Promote safety, quality and compliance across all delivery activities. Drive continuous improvement to enhance customer experience and operational efficiency. About You Proven experience in dispatch, transport, warehouse or logistics operations. Demonstrated leadership experience with a passion for coaching and developing teams. Strong organisational skills with the ability to manage competing priorities. Analytical mindset with the ability to interpret data and improve outcomes. Strong stakeholder engagement skills across operations, retail and external partners. Resilient, proactive and solutions-focused in a fast-paced environment. Why You will Love Working with Us Daily Perks: freshly brewed coffee from our onsite barista. Convenience: complimentary onsite parking, including EV charging facilities at our Design and Support Centre. Generous Discounts: employee and family & friends discounts on our premium products. Family First: paid parental leave to support you through all stages of life. Career Growth: clear progression opportunities within a fast-growing, global business. Collaborative Culture: work in a supportive, values-driven environment built on trust and accountability. Engaging Workplace: regular team events and opportunities to connect, learn and grow. Our Values - More than Just Words Passion, Integrity, Collaboration and Innovation are the heartbeat of King Living. These values guide everything we do — from the products we design to the experiences we create for our customers. Our hiring decisions are based not only on experience and skills, but on attitude, mindset and alignment with our values. King Living is an equal opportunity employer. All applicants will be considered regardless of race, sexuality, religion, colour, gender identity or parental status. King Living values strong recruitment partnerships. We kindly ask that agencies contact our Talent team before submitting any candidate profiles. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the King Living team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading delivery operations Coaching dispatch team Building partnerships Key Strengths Leadership experience Organisational skills Analytical mindset Stakeholder engagement Resilience Process improvement A Final Note: This is a role with King Living not with Hatch.
