This is a Performance & Reporting Manager role with BGIS based in Melbourne, VIC, AU BGIS Role Seniority - mid level More about the Performance & Reporting Manager role at BGIS Job Description Performance & Reporting Manager – Melbourne CBD Location: Melbourne, VIC Company: BGIS, Healthcare Aligned Client Employment Type: Full-Time | Fixed Term until end of June (possibility of extension), Hybrid (3 days office / 2 days WFH) We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging. About BGIS BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across a wide range of industries. We are proud to support critical infrastructure and environments that enable communities to thrive, maintaining high standards of safety, reliability, and operational excellence. Purpose of the Role BGIS is seeking an experienced Performance & Reporting Manager to support service delivery across a large and complex healthcare portfolio. Reporting to the Finance and Commercial Manager, this role plays a key part in ensuring accurate reporting, strong administrative coordination, and effective communication between internal teams, service partners, and the client. Working from our Melbourne Head Office, you will support operational teams by coordinating reporting, managing contractor and vendor data, and ensuring information flows clearly across stakeholders. The ideal candidate is organised, collaborative, and comfortable working in a fast-moving environment where attention to detail and timely reporting are essential. A proactive mindset, curiosity to learn quickly, and strong stakeholder engagement skills will support success in this role. Key Responsibilities Prepare building-specific reports and consolidate them into monthly portfolio reports Support reporting requirements including KPIs, SLAs, maintenance tracking, and operational performance Maintain contractor and vendor databases and documentation Coordinate and prepare account statements and invoicing for contract approval Assist with reporting on planned maintenance, aged jobs, and work-in-progress activities Support client and contractor meetings, including preparing agendas, minutes, and follow-up actions Assist with vendor management and job allocation processes Support contract administration during maintenance events and operational activities Contribute to audit preparation and financial reporting support where required Education, Experience & Skills Essential: Minimum 5 years’ professional experience in administration, reporting, or contract support roles Strong experience working with databases, reporting tools, and administrative systems Advanced proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint Experience working within busy operational environments with competing deadlines Excellent written and verbal communication skills Strong organisational and time management abilities Ability to work collaboratively with a range of internal and external stakeholders Experience preparing reports, metrics, and operational data summaries Desirable: Experience working in facilities management, healthcare, or property services environments Familiarity with CMMS or facilities management systems Previous experience supporting helpdesk or service delivery functions Experience supporting audit preparation or finance reporting Workplace Flexibility This role is based at our Melbourne Head Office (CBD), conveniently located close to public transport and city amenities. The role operates on a hybrid arrangement of 3 days in the office and 2 days working from home, supporting both collaboration and flexibility. The office environment includes team amenities such as refreshments and shared spaces that encourage connection. Why Join BGIS? Key Benefits Include: ✔ Spot recognition vouchers and $2,000 employee referral bonus ✔ Access to Flare for discounts across retailers, energy, utilities & much more ✔ Fitness Passport (access for you and your family to gyms and aquatic centres nationwide) ✔ AFR Best Places to Work 2024 & 2025 ✔ Winner of Inspiring Workplaces Award 2025 ✔ Endorsed by WORK180 as an employer of choice for women ✔ Career progression through secondments & internal mobility ✔ Leadership programs – Future Leaders and Leadership Fundamentals ✔ 2 paid volunteer days annually ✔ Health perks including EAP, wellness programs & flu vaccinations BGIS is a global leader in facility management, energy and sustainability, project delivery, asset management, and technical services. We employ over 12,000 people worldwide and manage over 50,000 diverse facilities including critical environments such as data centres. Our clients span sectors including Healthcare, Government, Higher Education, and Utilities. How To Apply If you are a detail-oriented professional who enjoys working with data, systems, and people, and would like to contribute to a collaborative team supporting essential healthcare infrastructure, we would love to hear from you. BGIS is an equal opportunity employer and strongly encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQIA individuals, and people from culturally diverse backgrounds. Eligibility To be successful in the role, applicants must have full working rights in Australia. Apply Now Be part of a workplace that values diversity, safety, sustainability, and continuous innovation. Explore more opportunities at: https://apac.bgis.com Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the BGIS team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Preparing reports Maintaining databases Coordinating meetings Key Strengths Reporting tools Microsoft Office ️ Communication skills Facilities management experience CMMS familiarity Audit preparation A Final Note: This is a role with BGIS not with Hatch.
