This is a Property Service Coordinator role with JLL based in Canberra, ACT, AU JLL Role Seniority - junior, mid level More about the Property Service Coordinator role at JLL JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world. At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. What this opportunity involves: Join our Canberra team as a Property Service Coordinator, managing client requests for property repairs and maintenance on a rostered shift basis. You'll handle each request from start to finish, ensuring client satisfaction. Answer incoming calls from multiple clients and respond to repair and maintenance requests efficiently Create and track work orders through to completion, coordinating with service providers and subcontractors Process invoices, arrange payments, and manage vendor queries with the Accounts Payable team Take ownership of customer issues and ensure positive resolution for every caller What we are looking for: Seeking a customer-focused professional ready to excel in the property industry. Join our team and deliver exceptional service while developing your career in commercial real estate. Customer service experience, preferably call centre, with strong communication skills Proficient in Word and Excel; CISCO phone system experience a plus Australian Citizenship required Eager to learn about property and committed to excellent customer service What you can expect from us: You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep those ambitions in sights and imagine where JLL can take you As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. Apply today, quoting job reference number REQ494275. Location: On-site –Canberra, ACT If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here . Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the JLL team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Answering incoming calls Creating and tracking work orders Processing invoices Key Strengths Customer service experience Proficiency in Word and Excel Eagerness to learn about property A Final Note: This is a role with JLL not with Hatch.
