This is a Senior Customer Service Manager role with Queensland Government based in Beaudesert, QLD, AU Queensland Government Role Seniority - senior More about the Senior Customer Service Manager role at Queensland Government Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres. The work you will do helps someone every day, and that means the world to us. Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups. You will ensure efficient and effective service delivery that is reflective of customer need and aligned to outcomes for the individual and the organisation. Field work is a regular requirement of this role and conditions in the field are changeable and can at times be volatile, requiring varying degrees of vigilance and management of risk. What You Will Be Doing Provision of leadership, guidance and support to the Manager and all staff through the effective coordination of a range of activities such as workload and workforce management and planning. Create a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety, learning and capability building. Be an active and positive member of the local leadership team. Ensure staff are supported to achieve excellence in their performance at work through promoting and supporting a high performance culture that maximises potential. Apply HR management policies and principles by coordinating and monitoring the delivery of service consistent with financial, HR and administrative delegations and responsibilities. Develop and apply a high level of awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander peoples to facilitate improved service delivery and customer outcomes and communicating effectively and sensitively with people from different cultural backgrounds. Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations. What we are looking for We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community. It is recognised that everyone is a leader regardless of classification level. Refer to the Team Leader stream of the Leadership competencies for Queensland framework to understand the expectations for this role. The Skills You Will Need Include Being Able To Work to understand customers and stakeholders, encouraging a strong customer-focus and build understanding perspectives within the team. Demonstrate a balanced approach to managing conflicting demands and assist the team to adapt to a changing environment. Build networks and work collaboratively with others. Demonstrate clear and concise written and verbal communication, modelling open communication. Identify a broad range of development opportunities for team members and build a cohesive and supportive team environment. Mandatory Requirement Class C driver's license Applications to remain current for 12 months. Job Ad Reference: QLD/672548/25 Closing Date: Friday, 09 January 2026 Occupational group Community Care Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Queensland Government team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Key Strengths A Final Note: This is a role with Queensland Government not with Hatch.
