We're seeking a proactive and detail-focused Safety/RTW Specialist to join our national Safety function. This role is central to supporting injured or ill employees through their recovery, coordinating end-to-end WorkCover processes, and ensuring Zoom remains compliant across NSW, QLD & ACT. You'll work closely with branches, payroll, insurers and external providers, providing clear guidance, managing documentation, and helping teams navigate RTW and early intervention requirements. It's a role with real variety, meaningful impact, and interaction with various stakeholders. If you enjoy helping others, thrive in a fast-paced environment, and value a workplace where professionalism and a sense of humour comfortably coexist, you'll settle in well. Key Responsibilities Liaise with internal and external stakeholders and employees on a range of safety and RTW related matters. Accurate incident reporting and investigation. Liaise with injured workers, treating providers, case managers and internal teams. Attending GP appointments. Provide guidance and light training to branches (occasional regional and interstate travel required). Support early intervention and promote safe, sustainable return-to-work outcomes. Identify opportunities for process and system improvements. Site inspections in Zoom branches and client sites. Compliance management, with a focus on the transport industry. About You Experience in RTW coordination and safety including compliance and site inspections. Clear, confident communication skills and the ability to navigate sensitive situations. Strong level of resilience. Strong relationship building skills. High attention to detail and strong administrative capability. Organised, solutions-focused and comfortable working independently. Relevant RTW or safety qualifications are desirable. What You Can Expect Exposure to teams and stakeholders across NSW, QLD & ACT. A role with genuine impact on people's recovery and experience. Opportunities to develop your technical and operational skills. A work environment that values professionalism and good humour in equal measure. How to Apply If you are interested in this opportunity, please submit an up to date resume in Microsoft word format by hitting 'Apply Now'. Only successfully shortlisted candidates will be contacted.
