ASAP Start - 6 months contract Location - Adelaide - Minimum 3 days per week on site ITIL 4 required Team Lead - Service Desk ASAP Start = 6 months contract Location - Adelaide - Minimum 3 days per week on site ITIL 4 required Our esteemed Client is seeking a Team Lead - Service Desk for an ASAP start for an initial 6-month contract role! Key responsibilities: Supervising the Service Desk Team by allocating tasks, managing rosters and monitoring overall performance of individuals and the team. Ensuring that escalated service requests and incidents to second and third level support are qualified and contain sufficient relevant information for fast resolution and increased customer satisfaction. Coordinate Service Desk staff communication with customers regarding major incidents. Skills & Experience: Extensive experience in leading and supervising a team of technical staff to deliver high levels of customer service in a complex environment. Well-developed interpersonal and communication skills, including a high level of written skills for effective and appropriate communication with staff at all levels of a large organisation. Experience developing processes and procedures, including stakeholder engagement, clear documentation and an understanding of change management fundamentals. Key Qualifications: ITIL 4 Role Specifics: Submission deadline: 6 March 2026 Duration: ASAP start – 6 months contract Location: Adelaide - Minimum 3 days per week on site If this opportunity aligns with your skills and interest, please submit your application now! To discuss further, please reach out to Varsha on varsha.vachaspati@hudson.com Diversity, Equity & Inclusion at Hudson Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen. Casual Loading Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles. Consultant Varsha.Vachaspati@hudson.com Reference number: 248814 Profession:IT, Technology & DigitalHelp Desk & IT Support Company: Upper Ground Date posted: 3rd Mar, 2026
