Introduction Do you thrive on improving systems, strengthening performance and enabling teams to deliver their best work? Ready to stretch yourself and grow? We are seeking for a Service Optimisation and Enablement Partner on a 13-month contract. Description The Service Optimisation and Enablement Partner is a future‑focused role is ideal for a strategic thinker who enjoys driving improvement across data, systems, people and service delivery. What you’ll be doing In this role, you’ll partner closely with leaders and teams across the organisation to identify opportunities for improvement, optimise services and systems, and enable smarter decision‑making. You’ll use data, market insights and forecasting to drive meaningful change, strengthen resource planning and enhance overall service outcomes. You’ll be a trusted advisor, change leader and connector — bringing clarity, structure and momentum to operational excellence initiatives. Provide strong operational, peer and people leadership, contributing to the Service Excellence and Optimisation Leadership team Champion a culture of continuous improvement, collaboration and insight‑sharing Lead service, system and process optimisation initiatives that improve performance and outcomes Translate data and insights into clear, actionable reporting and recommendations Oversee workforce planning, forecasting and resource allocation across Operations Develop and maintain business continuity and resource planning frameworks Monitor market, policy and stakeholder trends to inform future planning Build strong partnerships across the organisation and with external stakeholders Influence and drive the adoption of change in a complex environment Skills And Experiences What you’ll bring Proven experience in operational leadership, service optimisation or enablement roles Strong capability in data analysis, reporting and insight‑driven decision making Experience maintaining and optimising technology platforms and systems A deep understanding of continuous improvement methodologies (Lean, Six Sigma or similar) Demonstrated success influencing change and driving adoption Strong communication, stakeholder engagement and collaboration skills Experience in forecasting, resourcing and change initiatives The ability to manage competing priorities and adapt to evolving needs Qualifications in Business Management, Data & Analytics, Process Management or Leadership (desirable) Project management experience (desirable) Values aligned with the TIO Why The TIO? We’re a not-for-profit with a big heart and a clear purpose, delivering fair, independent, and accessible dispute resolution services. Our culture is inclusive, flexible and we’re serious about supporting our people to thrive. We offer: Flexible work arrangements that support work-life balance Wellbeing initiatives, capability development, and resources to help you flourish A culture that values psychological safety, empathy, fairness, and respect Opportunities to lead meaningful change in how we care for our people Diversity & Inclusion We celebrate diversity and encourage everyone to bring their authentic selves to work. Whoever you are, however, you identify, you’re welcome here. We’re committed to creating a workplace where everyone feels respected, supported, and empowered. How to Apply Please include in your application a CV and a cover letter demonstrating your key skills, competencies and experience that you can bring into the role. A copy of the position description will be provided to the shortlisted candidates. If you have any questions or clarifications about the role, please reach out to careers@tio.com.au. Applications close on COB Tuesday, 24 March 2026 (AEST).
