This is a Senior Retail Performance Manager role with Sydney Airport based in Sydney, NSW, AU Sydney Airport Role Seniority - senior More about the Senior Retail Performance Manager role at Sydney Airport MAKE IT MEANINGFUL At Sydney Airport, the future of air travel is shaped by you. As a team, we connect the world. More than just a hub of activity and boundless energy, we’re creating a destination of amazing experiences. Like seeing wonderful moments unfold in front of you, knowing “I made that possible!”. Dynamic. Fast-paced. We thrive in a place where fresh challenges land daily. Backed by positive and supportive team players and inspiring leaders, we adapt to change. Driven to grow. Owning every action. To do things better. As smart, problem-solvers, we are always learning and growing. And that’s easier to do alongside passionate experts, as we collaborate across teams readily sharing our knowledge. Each day is a new journey, as we bring an exciting vision to life. With significant capital investment in new, improved infrastructure, there’s never been a better time to expand your potential at Sydney Airport. The range of responsibilities and diverse pathways you can take on with us, are surprising. We are SYD. United in the pride that comes with welcoming the world at Australia’s premier gateway. About the role We’re looking for a Senior Retail Performance Manager to drive sales performance and commercial outcomes across Sydney Airport’s retail portfolio. Reporting to the Head of Performance and Analytics, you’ll work closely with retail partners and internal teams to optimise performance, identify growth opportunities and improve the airport retail experience. This is a highly commercial, data‑driven role with a strong on‑site presence (minimum four days per week). In this role, you will have the opportunity to Monitor and analyse retail sales performance across specialty, food & beverage and travel essentials Track and interpret key KPIs including sales per sqm, sales per passenger and ATV Lead regular performance reviews with retail partners, driving accountability and improvement Identify underperformance and implement targeted action plans Analyse passenger flow, dwell time and shopping behaviour to inform retail optimisation Support sales growth initiatives, benchmarking and strategic planning Partner with analytics, leasing and operations teams to deliver commercial outcomes About You 7 years’ experience in travel retail, shopping centre or retail performance roles Strong commercial and financial acumen with confidence using data to drive decisions Experience working directly with retail partners in a performance‑focused environment Excellent stakeholder management and communication skills A proactive, solutions‑focused mindset What we offer To find out more about the amazing work environment here at SYD, be sure to check out the Join us section of Sydney Airport’s website, where you can also see more about our flexible culture and work practices, alongside our other Employee benefits, or take a look at our LinkedIn Sydney Airport: Life page. Make it Amazing SYD is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including First Nations Australians, and people from culturally diverse backgrounds. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Sydney Airport team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Monitoring and analysing retail sales performance Leading performance reviews with retail partners Identifying underperformance and implementing action plans Key Strengths ️ Experience in travel retail or shopping centre roles Strong commercial and financial acumen Excellent stakeholder management skills Proactive mindset Data analysis skills ️ Strategic planning experience A Final Note: This is a role with Sydney Airport not with Hatch.
