This is a Service Desk Analyst - GPC Asia Pacific - Casual role with GPC Asia Pacific based in Melbourne, VIC, AU GPC Asia Pacific Role Seniority - junior More about the Service Desk Analyst - GPC Asia Pacific - Casual role at GPC Asia Pacific Excellent Hourly and Free Onsite Parking Career Development and Progression Corporate Discounts Available This role will involve working closely with IT Management teams to ensure IT Services (Levels 2-3) are supported and maintained. The Role The purpose of our Casual IT Service Desk Analyst role is to ensure that our GPC Asia Pacific network of stores, warehouses and support offices across 400 locations in Australia, New Zealand and South East Asia, receive 1st Level support for IT Services and Business Applications during our core business hours of 6am to 7pm, Monday to Sunday. Casuals are expected to be available for a minimum of one weekend shift and one weekday shift. Reporting To The IT Service Desk Manger, You Will Ensure IT Services are supported and maintained. Provide day-to-day 1st level IT Service Desk support to users via phone and IT Self Service Portal Record and update incidents and service requests utilising Service Now in alignment with SLA guidelines Monitor telephone queues and answer calls within SLA guidelines Provide first call resolutions to incoming calls where possible using knowledge base articles Identification and escalation of High Priority incidents as required Mandatory Technical Skills Microsoft Operating System support (Windows 10 & 11) Microsoft Office Application support User administration using Active Directory, etc. Experience In The Following Areas Would Be Advantageous Delivery of support within an ITIL framework Applications deployed via Citrix Lotus Notes and Office 365 Mainframe (ZOS) and PSeries (AIX) operating systems Retail Systems including Point of Sale equipment Warehouse Management Systems and Financial Systems Supply chain industries (retail, wholesale, distribution, transport) To be successful in this role you will need to demonstrate the following: A positive and ‘Can do’ attitude to work Be a dedicated team player with high customer focus and excellent communication skills Some flexibility in working hours including availability on public holidays and weekends Be able to build and maintain positive relationships with other staff, users and suppliers Be able to work independently and to use initiative and judgement to solve problems effectively and achieve results Looking After You We are committed to ensuring our people are well looked after. In addition to a rewarding and challenging career, we will provide: Staff discounts across the GPC Asia Pacific group of Companies Private health insurance discounts Employee assistance program A highly safety conscious work environment GPC Asia Pacific Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries. Yet we are more than just a parts and service company. We propel people forward. With over 8000 team members in Asia Pacific, and 60k globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com. Send your CV to our Careers Team by clicking APPLY! Please note only short-listed candidates will be contacted. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the GPC Asia Pacific team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing 1st level IT Service Desk support Recording and updating incidents Monitoring telephone queues Key Strengths Microsoft Operating System support Microsoft Office Application support User administration using Active Directory ️ Delivery of support within an ITIL framework ☁️ Applications deployed via Citrix ️ Retail Systems including Point of Sale equipment A Final Note: This is a role with GPC Asia Pacific not with Hatch.
