This is a Graduate Customer Success Engineer (entry-level role) role with IBM based in Sydney, NSW, AU IBM Role Seniority - graduate More about the Graduate Customer Success Engineer (entry-level role) role at IBM Introduction At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference. Your Role And Responsibilities As a Customer Success Engineer, you will design viable client solutions by leveraging current product capabilities and remove technical inhibitors to sales opportunities. You will work with clients to drive adoption and expansion of IBM products to accelerate client value. Your primary responsibilities will include: Deliver Technical Proof Points: Create and deliver technical proof points through technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs, to demonstrate the value of IBM products to clients. Drive Customer Value: Activate entitlements by finding sponsors, conducting use-case workshops, and establishing measurable business outcomes with client sponsors and stakeholders. Develop Success Plans: Create a success plan that describes deployment roadmap(s), milestones, and outcomes with client sponsors and stakeholders to ensure successful adoption and expansion of IBM products. Understand Client Challenges: Deeply understand clients' main challenges and become a trusted guide for their modernization and adoption of IBM's technology portfolio. Preferred Education Bachelor's Degree Required Technical And Professional Expertise Understanding of Client Value Drivers: Exposure to working with clients to drive adoption and expansion of products to accelerate client value. Understanding of Client Challenges: Exposure to understanding clients' main challenges and identifying opportunities for modernization and adoption of new technologies. Candidate must be a graduate no later than 2024 Candidate must be amenable to start as soon as possible Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the IBM team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Delivering technical proof points Driving customer value ️ Developing success plans Key Strengths Understanding of client value drivers Understanding of client challenges ⚙️ Technical proficiency A Final Note: This is a role with IBM not with Hatch.
