This is a Residential Service Manager role with Apollo Care Alliance based in Kempsey, NSW, AU Apollo Care Alliance Role Seniority - mid level, senior More about the Residential Service Manager role at Apollo Care Alliance This role is an opportunity to join a progressive, forward-thinking organisation that is redefining aged care through innovation, compassion, and strong clinical and operational leadership. At Apollo Care, we believe in empowering our leaders to think differently, lead boldly, and create environments where residents thrive and teams feel valued. A Residential Service Manager is a leadership-focused role where you’ll have the autonomy to drive performance, nurture culture, and inspire excellence, all while being backed by a supportive executive team that genuinely invests in its people. About the Role: This role is both people-focused and strategically important, you’ll be responsible for the overall management and success of the service, ensuring residents receive safe, high-quality care while also leading staff, managing resources, and driving operational performance. Key Responsibilities Include Leading and inspiring a committed care and support team Driving a culture of respect, compassion, and continuous improvement Overseeing care governance, resident experience, and compliance with aged care standards Support strategic workforce planning and recruitment to ensure the right people are in the right roles at the right time Provide effective HR leadership across performance management, employee engagement, and workplace relations to foster a positive and compliant work environment Managing financial performance and ensuring operational efficiency Building strong relationships with residents, families, staff, and the wider community To be successful in this role, you’ll bring: A minimum 3 years’ management experience in residential aged care A proven ability to balance care, compliance, and commercial outcomes Demonstrated leadership experience with the ability to support, develop, and inspire your team Excellent communication, problem-solving, and organisational skills Strong understanding of the new Strengthened Aged Care Standards A genuine passion for person-centred aged care Checks and Registrations: Current NDIS Worker Screening Check (or willingness to obtain) Current AHPRA Registration Full working rights in Australia Tertiary qualifications in Business Management, Human Resources, or a related discipline will be highly regarded What We Offer: Competitive Base Salary 12% Superannuation 17.5% Leave Loading Not for Profit Salary Packaging – Up to $15,900 tax free income and $2,650 in meals and entertainment The opportunity to lead a well-respected facility with a supportive organisation behind you A chance to make a meaningful impact on the lives of older Australians and their families Access to our Employee Assistance Program (EAP) with 24/7 support for you and your immediate family How to Apply: If you are a compassionate leader with the drive to deliver excellence in aged care, we’d love to hear from you. Apply today and help us continue to make Vincent Court a place our residents and staff are proud to call home. Please note: Shortlisting and interviews will commence as applications are received, and this vacancy will close once an employment offer has been accepted Apollo Care: Vincent Court is proudly part of the Apollo Care Alliance, an innovative national provider with a unique vision to strengthen not-for-profit aged care communities. Our progressive operating model enhances staff efficiency and culture, quality and compliance, and most importantly, resident experience. This innovative approach has been recognised internationally at the Asia-Pacific Eldercare Awards. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Apollo Care Alliance team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading and inspiring a committed care and support team ✅ Overseeing care governance and compliance Managing financial performance and operational efficiency Key Strengths Management experience in residential aged care Leadership and team development ️ Strong communication and problem-solving skills Understanding of Strengthened Aged Care Standards Tertiary qualifications in Business Management or HR ️ Experience in strategic workforce planning A Final Note: This is a role with Apollo Care Alliance not with Hatch.
