TQ QSTARS Advice Worker Tenants Queensland Maroochydore, Sunshine Coast QLD Full-Time | $76,000 per annum Help renters navigate housing stress with practical advice, advocacy and support Tenants Queensland is seeking a TQ QSTARS Advice Worker to join its Sunshine Coast office in Maroochydore . This is a full-time opportunity for someone who is passionate about social justice, housing stability and supporting people through complex tenancy challenges . This role is dedicated to delivering high-quality advice, information and case work to residential renters. You will support people to better understand their rights, work through tenancy issues, build confidence in navigating systems and access the services they need to move forward. For someone with empathy, sound judgement, strong communication skills and a commitment to community wellbeing, this is a chance to step into meaningful work that makes a real difference. About Tenants Queensland Tenants Queensland has represented the interests of Queensland renters since 1986. The organisation provides specialist tenancy advice, advocates on behalf of renters and works to improve residential tenancy law and housing outcomes across the state. Through the QSTARS program, Tenants Queensland supports eligible renters with information, advice, advocacy and referral pathways designed to improve housing security and strengthen people’s ability to resolve tenancy issues. About the role As the TQ QSTARS Advice Worker , you will initially provide intake support and, after training, deliver information, advice and guidance in relation to tenancy matters under the Residential Tenancies and Rooming Accommodation Act 2008 . You will work with clients one-on-one, help them understand their options, support them through legal and practical pathways, and advocate where required. This role suits someone who can combine compassion with professionalism and who can work effectively with clients experiencing stress, vulnerability or housing insecurity. Key responsibilities In this role, you will: provide intake, tenancy information, advice and guidance to eligible renters conduct case interviews by phone, face-to-face and through digital platforms support clients to develop plans to address tenancy problems assist renters to communicate effectively with lessors and real estate agents help clients understand and complete forms and paperwork guide renters through notices, dispute resolution processes and QCAT pathways advocate on behalf of clients where needed, particularly where capacity is limited refer clients to other community and support services work collaboratively with QSTARS team members and partner agencies contribute to identifying service issues and trends maintain accurate records and follow risk management and service standards What you will bring To succeed in this role, you will bring: a strong commitment to social justice and social development the ability to work independently and as part of a team a professional and confident communication style across phone, face-to-face and digital channels the ability to manage a high volume of requests, including clients who may be distressed or vulnerable strong case management capability and sound interpersonal judgement confidence using computer systems and client information platforms the ability to engage respectfully with people from varied cultural and socio-economic backgrounds highly developed verbal and written communication skills Essential requirements understanding of, or demonstrated ability to rapidly acquire knowledge of: Queensland residential tenancy laws housing issues Highly desirable qualifications in social work, law or a related field previous experience working in the community services sector Desirable Queensland driver licence ability to travel if needed What is on offer full-time role based at 13 Carnaby Street, Maroochydore salary of $76,000 per annum significant training and mentoring generous salary packaging options the opportunity to do purposeful work that supports renters and strengthens communities How to apply Please submit your: CV , and cover letter addressing the Core Capabilities in the Position Description Email your application to: recruitment@tenantsqld.org.au Please include ‘Advice Worker - Sunshine Coast’ in the subject line. Applications close: 31 March 2026 Indigenous Job Match Endorsement Indigenous Job Match is proud to endorse this opportunity with Tenants Queensland. We welcome roles with employers who are committed to creating a culturally safe and inclusive workplace and who actively support Reconciliation and celebrate Aboriginal and Torres Strait Islander perspectives . We strongly encourage Aboriginal and Torres Strait Islander peoples to apply for this role. If you are someone who cares deeply about community, fairness, advocacy and walking alongside people through difficult circumstances, this opportunity offers the chance to create meaningful impact every day. At Indigenous Job Match, we value opportunities that recognise the strength, lived experience and community connection our people bring to the workforce.
