Due to continued growth, we’re introducing a newly created Shift Manager role — the senior operational leader of the OFC during shift. This is a high-impact position responsible for delivering planned output through seamless cross-functional coordination across all operational zones. You’ll own end-to-end flow, proactively remove constraints, and ensure safe, efficient, and compliant operations. By aligning people, processes, and equipment, you’ll drive performance against CRG service levels and premium brand standards while keeping daily execution on track with site strategy. Key Accountabilities Manage key stakeholders such as internal team members, zone supervisors, OFC senior leadership team, OHS, HR, ER, payroll and CRG Supply team Liaise with external transport companies, Labour Hire agencies, Schaefer, Manhattan, external contractors for maintenance, security and cleaning Be accountable for shift leadership and flow ownership Builds and sustains high-performing, fit-for-purpose teams with a strong culture of safety, accountability, and continuous improvement. Manages engagement, performance, attendance, and recognition in line with CRG people standards. Acts as the single point of operational control, with authority to rebalance labour, reprioritise work, and sequence zones in real time. Key Capabilities Previous leadership in a high volume warehouse/distribution centre environment. People Leadership, coaching and performance management experience developing leaders Demonstrated success achieving SLA and KPI outcomes, with accountability for service, cost, safety, and people performance within budgeted and engineered standard Labour planning and workforce management, including experience managing EBAs, union engagement, absenteeism, and resource allocation to meet fluctuating demand. Commercial and financial acumen: Ability to forecast and manage shift labour costs, overtime, and consumables in line with budgeted targets. Systems capability: Proficiency with warehouse management systems (e.g., Manhattan, SAP, or equivalent) and strong Microsoft Office skills for planning, reporting, and analysis Why work for CRG? Bi-annual product allowance, access to sample sales and 40% discount for you and your immediate family across all CRG brands Flex your leave your way, including birthday leave, volunteer leave, personal leave and more Access to health and wellbeing support, including Health Insurance, 24/7 EAP counselling and financial advice services. 18 weeks paid parental leave program for eligible employees with return-to-work clothing allowance Internal career opportunities across our House of Brands Annual learning calendar to support your ongoing development Support meaningful community and charity partnerships across our House of Brands, including OCRF, Our Watch, First Nations Reconciliation, Movember, Red Cross and Landcare About CRG Logistics Opened in June 2015, the CRG Logistics Omni Fulfilment Centre is a state of the art facility that redefines what it means to work in a warehouse. Built with the environment, safety and our employees in mind, the 21,000 sq.ft. environment is responsible for the high volume logistics operations that service our significant retail and online business across Australia and New Zealand. Based in Truganina our fulfilment centre it is the first ‘5 Star Green Star – Industrial As Built v1’ rated facility in Victoria and incorporates design elements to minimise environmental impact and deliver benefits to both employees and to the community. Who We Are Country Road Group is one of Australia’s leading lifestyle brand houses, home to an iconic portfolio including Country Road, Trenery, Witchery, Mimco and Politix. United as One Team , we work collaboratively across our House of Brands to create exceptional product and meaningful experiences for our customers. We are Courageously Curious , exploring new ideas, perspectives and ways of working, and Driven by Purpose to make a positive impact- on our customers, our communities and each other. We’re proud to foster an inclusive culture where everyone feels they belong, can be themselves, and has the opportunity to grow. Recognised as a sustainability leader in Australian fashion, Country Road Group drives positive change through ambitious climate action, ethical sourcing, and responsible product innovation. We encourage you to explore Current Opportunities and we look forward to connecting with you!
