This is a Passenger Services Manager, Perth role with dnata based in Perth, WA, AU dnata Role Seniority - mid level More about the Passenger Services Manager, Perth role at dnata Perth International Airport WA, Australia The dnata Perth team is seeking an experienced and dedicated professional to lead from the front in our fast-paced operation as our Passenger Services Manager. In this role you will oversee the daily passenger services operations, inspire high performing teams and ensure they uphold the efficiency, care and professionalism that dnata is known for worldwide. This role will be a full time position based at Perth International Airport. Primary Duties And Responsibilities Develop and deliver a client centric, commercially focused operation including management, organisation and coordination of all work areas during day of operations Management, monitoring and evaluation of Ground Handling Agreements and Service Level Agreements Manage significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands In consultation with the management team develop, implement and monitor communication plans, business strategy to drive a customer centric culture Develop, implement and control effective rosters and budget management to ensure highly effective, cost efficient and quality business outcomes Develop, implement and monitor business processes and standard operating procedures ensuring compliance to industry standards, legislation and dnata Airport Services' policy and procedures Provide quality metrics and reporting on critical business issues Drive and embed a positive safety culture within the team focussed on awareness and vigilance. Essential Criteria Demonstrated leadership experience with customer centric orientation and ability to drive a service culture Demonstrated people management experience Good communication skills both written and oral and excellent presentation skills Demonstrated record of achievement in building and fostering relationships with key stakeholders and clients Extensive experience in engaging and influencing staff to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands Previous extensive experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements Demonstrated business acumen including, financial and budget management and experience in driving culture change and continuous business improvement. What we offer in return: Opportunity to work for a Global company Great team environment Extensive training and support Discount and rewards program Competitive salary If this sounds like the job for you, apply today! Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the dnata team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ✈️ Overseeing operations Stakeholder engagement Developing strategies Key Strengths Leadership experience People management Business acumen A Final Note: This is a role with dnata not with Hatch.
