Our client, a leading SaaS powerhouse within their niche, are looking for a customer-facing Training & Implementation Specialist. In this newly created role, you'll own the onboarding and enablement experience for both new and existing clients across the APAC region. Reporting to the global head of implementation - This role sits at the intersection of customer success, implementation, and training delivery; ensuring clients not only adopt the platform - but get real, measurable value from it. Working closely with global teams across the UK, Australia, Europe, and North America, you'll play a key role in delivering a consistent, high-quality onboarding experience. Client-site travel required for onboarding and training delivery (approx. 2X's quarterly), plus once monthly in-person in their QLD HQ. Key Responsibilities: Lead end-to-end onboarding of new clients across APAC, managing timelines, stakeholders and delivery milestones. Translate client requirements into practical system configurations and workflows within the platform. Deliver engaging, structured training sessions (virtual and on-site) tailored to Sales, Events and Operations users. Simplify complex system functionality into clear, practical use cases that drive adoption. Build strong relationships with hospitality stakeholders and proactively manage adoption risks. Support ongoing client engagement, refresher training and feature adoption. Collaborate with Sales, Product, and global teams to ensure a seamless customer experience. Contribute to training materials, onboarding improvements and scalable enablement initiatives. Experience required: Experience in SaaS onboarding, implementation, customer success or product training. Proven ability to deliver engaging, structured training sessions with confidence (virtual and in-person). Comfortable guiding customers through software configuration, workflows and adoption journeys. Ability to manage multiple client implementations simultaneously with strong organisation and attention to detail. Strong understanding of how to drive user adoption, engagement and long-term platform value. Given the trajectory of this group and (further) growth aspirations, now would be a fantastic time to join. Momentum has been fully tuned-in, the leadership is second-to-none and the support that comes with the team will make you feel like "part of the furniture" before you know it.
