Our National 360 Silverwater team is looking for a Client Support Representative to support our Allied Health team and make a meaningful difference for our clients. ABOUT THE ROLE As a Client Support Representative, we're looking for a warm, proactive, and people-loving individual. You'll be the friendly first point of contact for any referrers, families and new clients wanting to get started with allied health services for the first time. You'll also be the first contact for local visitors to our Silverwater office. The Client Support Representative role offers the chance to make a meaningful impact beyond the first interaction. You'll support clients across Australia via phone and email as part of our national Client Support Team, while working locally in a supportive and collaborative office. In this role, you'll guide new clients through accessing allied health services funded by NDIS, Aged Care and private pathways. KEY RESPONSIBILITIES Be the friendly first point of contact via phone and email, handling enquiries and managing referrals. Coordinate scheduling and bookings to ensure a smooth and efficient client journey. Assist NDIS, Private, and Aged Care clients in accessing services, navigating funding, and coordinating appropriate supports. Maintain accurate client records, documentation, and CRM systems with strong attention to detail. Support daily administrative operations to keep the office organised and client-ready. Build and maintain strong relationships with clients and team members. Bring your personality, communication skills, and a love of helping others and we'll provide the rest! For more information or to request the position description, contact Annie our General Manager of People & Culture via email careers@national360.com.au ABOUT YOU A working knowledge of the NDIS sector (highly regarded). 2 years administration or receptionist experience in a healthcare setting (highly regarded). Strong administration skills, including record-keeping, documentation, and data management. Proficient in MS Office (Word & Excel), booking platforms, and data entry. Excellent written and verbal communication skills. Exceptional attention to detail, multitasking, and problem-solving under pressure. Experience in customer-facing roles, confidently managing enquiries and client interactions (2 years). NDIS Worker Screening Clearance and Working With Children Check, or willingness to obtain. Willingness to work predominantly from our Silverwater office, with occasional work-from-home flexibility. ABOUT NATIONAL 360 Founded in 2006 by Heidi Long, National 360 has grown into one of Australia's leading providers of community-based allied health services. With 22 offices across six states, we're known for our strong local connections and commitment to quality care. As an NDIS-registered provider, our team delivers services in Occupational Therapy, Physiotherapy, Speech Pathology, Behaviour Support, and Early Childhood Intervention. 360 BENEFITS As part of our team, you'll have access to our 360 YOU and 360 Champions programs, which include: Generous Paid Parental Leave. 3 x National 360 Days/year to use on external PD or simply resting & recharging. Up to 5 weeks of annual leave each year via our Purchased Leave Scheme. 24/7 access to mental health and medical support for you and your family. Fitness Passport and regular wellness initiatives led by our Wellbeing Committee. Discounted private health insurance premiums and full excess coverage for planned or emergency hospital stays. A Work laptop. Novated leasing. Pet-friendly offices. Team-building events and funds for team celebrations. For further detail about our industry-leading benefits & reward programs, visit https://national360.com.au/360-benefits-rewards/ OUR COMMITMENT TO YOU National 360 is committed to responding to all candidates who apply, regardless of the outcome. We strive to ensure that every candidate is treated with fairness and receives clear, timely communication throughout the recruitment process. We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person's uniqueness makes us even better at the work we do.
