Job Description Purpose of Position: • Be able to carry out thorough Inspection services to various makes and models of standard cranes. • Work independently on repair, field modernisations and installation jobs on standard equipment. • Be able to identify and source all parts from the Konecranes Store. • Be able to offer standard repair and field modernisation solutions to customers. • Be able to attend emergency breakdowns, identify and repair faults on standard cranes. • Have a good understanding of Konecranes products and services. • Have a broad understanding of Konecranes Company, Safety and Risk assessment procedures. • Be able to identify and contact local Support Functions and Global Technical Support channel if required. • Broad understanding of Australian Standards. Brief Summary of Accountabilities and Responsibilities: ACCOUNTABILITIES & RESPONSIBILITIES • Ability to work safely. • Identifies and sources all parts from the Konecranes Store. • Provide repair solutions to customers (Identify opportunities and demonstrated ability to develop added value) • Demonstrates good customer relations and communication skills. • Ability to independently repair, carry out field modernisations and install standard equipment. • Ability to perform Emergency Repairs – Show a broad ability to problem solve emergency breakdowns. • Synchronises and submits time & expense hours on a daily basis • Consults/presents the “Safety Review” after each visit (daily) and the “Visit Review” at the conclusion of the job, if not done daily. • Awareness of ISO 14001 & 45001 Standards KEY PERFORMANCE INDICATORS • Accurate Risk Assessment conducted for each task. • Ability to show sourcing techniques. Supervisor/Buddy/authorised person feedback, appraisals. • Safe Act Observations, POWRA completion, customer feedback, presentation. • Siebel Trackers & reports, customer feedback, appraisals. • On-call feedback, appraisals, customer feedback Work Related Requirements • Ensure that the Konecranes and Demag brand is communicated consistently and in accordance with the Company’s Values and brand principles. • Ensure that Konecranes and Demag Health, Safety, Environmental and Quality processes are followed. • Ensure that Konecranes and Demag paperwork and procedures are followed accurately and delivered in a timely manner. • Participate in the “On Call” roster as required. • Be available for travel locally and interstate on occasion as required. • Provide repair quotations to customers as required. • Actively engage in training programs. • Actively promote Safety within the team. • Proactively engage with employees promoting Konecranes and Demag as an employer of choice. • Effectively use the oneKonecranes tools assigned for use in day to day work.
