The opportunity we have available Organised within the Chief Operating Officer Group within the department, Information Technology & Data Division's (ITDD) purpose is to connect people, data, and technology, empowering the department to excel. ITDD is responsible for the consolidated provision and support of stable and secure IT Systems, applications and services to all department users across all States and Territories, including Indian Ocean Territories and Norfolk Island, as well as supporting seven Ministerial offices, and coordination with portfolio entities. ITDD provides the digital collaboration and communications tools necessary to connect a geographically dispersed workforce and to optimise hybrid working arrangements. We manage industry and public facing digital systems, deliver desktop services, oversee cyber security, and provide data, AI, and information management advice to over 2,400 staff, supporting over 30 office locations across Australia. We are seeking a skilled Digital Accessibility & Assistive Technology Officer to support the delivery of accessible digital services and inclusive technology outcomes across the Department. Working within the IT Front Door and Architecture team, the role provides specialist advice and practical support in relation to digital accessibility and assistive technology. This includes contributing to the delivery of assistive technology solutions, supporting accessibility initiatives, and helping ensure that digital products and services are usable by people of all abilities and aligned with established accessibility standards. The role contributes specialist knowledge in digital accessibility, supports a culture of inclusion, and assists the Department to meet its obligations under relevant legislation, standards, and policies, including the Disability Discrimination Act, the Digital Transformation Agency's Digital Experience Policy and Standards, and the Web Content Accessibility Guidelines (WCAG). The key duties of the position include What will you do? Duties may include, but are not limited to, the following: Facilitate requests for assistive technology and ICT-related reasonable adjustments by working with end-users and relevant corporate support teams to understand requirements and support the delivery of appropriate solutions. Manage complex enquiries, complaints, and urgent escalations relating to accessible and assistive technologies, resolving issues or escalating them in accordance with established processes. Provide specialist advice and recommendations on digital accessibility and assistive technology matters to staff, stakeholders, and project teams, ensuring proposed solutions are practical and aligned with relevant accessibility standards, policies, and technical constraints. Assess and monitor the accessibility of selected digital products, services, and functions, including evaluating compatibility with commonly used assistive technologies, identifying issues, and providing advice to support remediation and continuous improvement. Develop and maintain guidance material, user resources, and supporting documentation relating to digital accessibility and assistive technology to promote consistent application of requirements and compliance with legislation, APS policy, and departmental practices. Promote awareness of digital accessibility and assistive technology considerations through practical engagement, guidance, and advice, supporting inclusive design and delivery across the Department. Engage with stakeholders across the Department to support improved accessibility and assistive technology outcomes and contribute to agreed improvement activities and service enhancements. Research and evaluate emerging assistive technology solutions and trends to contribute informed recommendations that support effective, sustainable, and user-centred outcomes. Contribute to projects and section activities, including providing support to the IT Front Door function as required, to assist the section in meeting Branch priorities. Handle personal and sensitive information appropriately, in accordance with privacy, security, and information management requirements. Who are we looking for? The successful candidate for this position will be able to demonstrate their capability against the APS 6 Work level standards . To be successful in this role, you will need to demonstrate your ability to: Deliver high-quality customer service by providing clear, respectful, and timely support to staff, including diagnosing issues, troubleshooting problems, and supporting effective resolution. Achieve quality outcomes by applying initiative, sound judgement, and effective time management while working within a small team delivering multiple activities, often within tight or competing timeframes. Communicate and influence effectively by explaining complex or technical matters in a clear and accessible way and building productive working relationships across diverse stakeholder groups. Apply strong problem-solving skills by analysing issues, identifying practical options, and contributing to continuous improvement in service delivery and accessibility outcomes. Use data, feedback, and user insights to refine service approaches and enhance user experience over time. Develop and maintain documentation , guidance, workflows, and processes that support consistent, efficient, and high-quality outcomes. Demonstrate a growth mindset by actively seeking opportunities to learn, adapt, and build capability, and by contributing positively to a collaborative and inclusive team environment. Desired skills and experience: Sound knowledge of accessibility laws, standards, and guidelines applicable to Australian Government agencies, including WCAG and relevant Commonwealth policy frameworks. Practical experience using assistive technology software (such as Dragon Professional, JAWS, ZoomText, or equivalent tools) to support users with accessibility needs. Experience conducting or supporting accessibility testing and assessment activities using manual and/or automated accessibility auditing tools. Demonstrated experience providing tailored technical support or advice to people with disability and/or accessibility requirements, with a strong focus on user-centred outcomes. Good understanding of digital delivery and development processes, including websites, applications, and digital documents, and how accessibility considerations apply in these contexts. Experience providing accessibility advice to projects or delivery teams, including reviewing designs, features, or content and contributing guidance to support alignment with accessibility requirements within established governance arrangements.
