Hall & Prior Health & Aged Care Group is a family-owned aged care provider operating 41 residential aged care homes, with in-home and community care programs in WA, ACT and NSW. We believe that our commitment to providing high quality care can make a real difference to the lives of our consumers and their families. We have an exciting opportunity for a National Manager – Policy and Compliance to join our growing leadership team, based in either our West Perth or Lane Cove (Sydney) corporate office. This critical and rewarding role is responsible for managing interface from the Aged Care Quality & Standards Commission across our residential and home care services, overseeing policy and procedure development, coordinating registration processes, and facilitating organisational development initiatives to deliver high quality care outcomes. About the role As National Manager – Policy and Compliance, you’ll provide strategic oversight and operational coordination across compliance and policy governance functions. You’ll have two direct reports: a Policy Officer, and a Quality & Compliance Officer; and be responsible for the following key areas: Coordinate all aspects of the renewal of registration process, ensuring the AECT and all associated documentation are completed accurately and submitted within required timeframes Act as the primary liaison and key contact with the Aged Care Quality and Safety Commission for provider re-registration matters Coordinate provider-level meetings with the Commission Oversee coordination of responses to site audit reports (noting that Quality Managers and EDCSs will primarily manage CDECT and site audits) Coordinate policy reviews across the Group Lead the policy working group Oversee systems reviews to ensure alignment with regulatory requirements and best practice Provide oversight and coordination of complex complaints management processes Coordinate all aspects of the Quality Council, including scheduling, requesting reports, collating documentation, and supporting governance reporting What you’ll bring Extensive leadership experience in aged care, ideally in a compliance, governance, or regulatory capacity Demonstrated experience managing regulator relationships Understanding of aged care registration and re-registration processes (desirable) Proven ability to oversee policy frameworks in a complex, cross-functional, and multi-site organisation Experience managing and developing staff Relevant tertiary qualification/s Exceptional written, analytical, and stakeholder engagement skills Full Australian work rights Willing to provide a National Police Clearance and Influenza vaccination What we offer Our people are integral to achieving our vision of being a leading aged care provider in Australia. As well as being part of an inspiring and rewarding working environment, the benefits of working for Hall & Prior include: Competitive remuneration package Exposure to multi-site operations, regulatory strategy, and senior stakeholder engagement Build meaningful relationships with executive leaders Flexible working arrangements Ongoing professional development opportunities A strong commitment to employee wellbeing Directly manage relationships with the Aged Care Quality and Safety Commission Shape and oversee organisation-wide policies and procedures Drive initiatives that improve operational effectiveness and high-quality care outcomes Lead and develop a team of compliance and policy professionals Manage complex complaints and coordinate Quality Council activities What to do now If this sounds like the role for you, apply now! To view our suite of homes across WA, ACT and NSW, click here As an equal opportunity employer, we encourage people from diverse backgrounds to apply. Compassionate people, dedicated to care. Apply Now
