Pace VIC are excited to partner with a highly reputable, privately owned manufacturing organisation based in Melbourne's West, who are now on the search to add an experienced Part-time Logistics & Customer Service Coordinator to join their dynamic, tight-knit team. This role requires an agile problem solver who is well experienced in both domestic and international logistics, and has a proven track record of delivering exceptional customer service. Key Responsibilities: Coordinating shipments, processing orders, communicating with customers, and ensuring smooth delivery operations. Prepare weekly outbound schedule and monitor delivery progress and address any delays or issues. Verify and process shipping documents (invoices, packing lists, declarations, receipts, transport instructions). Track deliveries, maintaining shipping schedules, keeping all parties up to date with ETA's, demurrage / detention issues, and any other relevant information. Respond to customer inquiries via phone and email, managing and maintaining positive relationships with customers and third party providers. About You: MUST have experience within logistics, and a proven ability to manage relationships of suppliers, transport companies, warehouses, freight forwarders, and shipping lines. Highly organised, detail-oriented, and have a critical eye for detail. Excellent written and verbal communication skills. MUST be agile, flexible, and a proven problem solver. MUST be customer centric, and have proven experience delivering exceptional customer service. Enthusiastic, self-motivated individual who thrives with autonomy. Why apply? You're wanting to join a highly reputable, stable, growing organisation. You're wanting to be a part of a small, tight-knit team under leadership who truly value autonomy and enjoyable workplace culture. You're eager to play a pivotal role in the growth of the company, with exposure to many aspects of the supply chain, that you wouldn't realise at most organisations. This is a great opportunity to join a highly reputable organisation that does not present very often. If you feel you are the right person for this role and you meet the above requirements then hit the apply button or send your resume to . We wish to thank you for taking the time to apply for this role. Please note that as we receive a large amount of applications per day, we only have the ability to contact those candidates who have been short-listed. If you do not hear from us following your application, please be advised that we will archive your details in our database for suitable future roles. Pace (VIC) Pty Ltd are the experts when it comes to our four specialties: Manufacturing & Technical Operations, Procurement, Sales & Customer Service and Supply Chain & Logistics. Founded in 1990, we have over 30 years of proven success in placing candidates in exciting and relevant roles. Our team is dedicated to working with forward-thinking and inclusive workplaces to find them top talent.
