We are seeking an experienced CRM Technical Specialist to lead a critical Microsoft Dynamics upgrade project within a large, complex healthcare environment. This is a specialised, hands-on technical contract role focused on upgrading legacy Microsoft Dynamics CRM environments to Dynamics 365 V9.0 (on-premises), while contributing to longer-term platform strategy discussions including potential cloud transition. This engagement sits within a high-performing ICT projects division delivering enterprise-scale technology initiatives. About the Project An enterprise-wide Microsoft Dynamics application is approaching end-of-life support. This project will deliver a technical and software upgrade to a supported on-premises version to ensure: Continued application stability and security Ongoing vendor support compliance Preservation of existing clinical/business functionality Strategic insight to inform future CRM platform decisions Key Responsibilities Lead migration of Microsoft Dynamics CRM 2016 (IFD) to Dynamics 365 V9.0 on-prem Plan and execute upgrade of CRM 2015 (internal deployment) to V9.0 Conduct detailed analysis of customisations, plugins, workflows and integrations Develop and execute migration strategies with minimal business disruption Perform pre-migration assessments, data validation and post-migration testing Assess compatibility of integrated ASP.NET applications Install, configure and deploy Dynamics CRM/365 environments Design and implement CRM customisations (entities, forms, workflows, plugins) Troubleshoot and provide production support Work collaboratively with infrastructure and ICT operations teams Implement security models and role-based access controls Document current-state architecture and contribute to future CRM roadmap Provide technical comparison assessments and support proof-of-concept initiatives This role works closely with a dedicated infrastructure team (server builds, networking, AD, SSL handled internally). We are seeking a strong CRM technical specialist who can collaborate effectively and communicate infrastructure requirements clearly. Mandatory Experience & Skills 5 years hands-on Microsoft Dynamics CRM (2013-2016 & D365) Proven on-prem installations, upgrades and migrations Critical: Strong Internet Facing Deployment (IFD) experience Claims-based authentication expertise ADFS integration & external user authentication experience Experience across internal & external-facing CRM deployments Strong knowledge of Dynamics 365 V9.0 architecture & Unified Interface CRM customisation expertise (forms, views, entities, workflows, business rules, JavaScript) Plugin development using C# and CRM SDK Experience with CRM SDK, Web API and integration patterns Power Platform exposure (Power Apps, Power Automate) Understanding of CRM integrations (database & API-based) Working knowledge of SQL Server Understanding of Windows Server, IIS and Active Directory concepts Contract Details 6 month initial contract 6 month extension Competitive market rates Large enterprise ICT program Immediate/urgent requirement If you are a technically strong Dynamics CRM specialist with proven IFD upgrade experience and are available for a high-impact contract, apply now or reach out to ray.stewart@talentinternational.com for a confidential discussion
