As a Strategic Account Manager, you will oversee relationships with Vocus’s most important Wholesale customers, aligning their long‑term objectives with our portfolios. Reporting to the Head of Strategic Wholesale, this role does not have direct reports but plays a senior customer‑facing role and orchestrates internal resources to deliver value. The role requires regular attendance at industry events and will require some interstate travel. Key Responsibilities Set strategy for assigned customer accounts, including account planning, relationship building, and delivering on retention and growth objectives Develop long-term account strategies and plans that address client needs and identify upsell/cross-sell opportunities, driving continuous growth in each account Nurture relationships with key stakeholders in client organisations through regular business reviews and value-add engagements, ensuring high customer satisfaction and loyalty Own contract renewals for existing customers, proactively addressing risks and negotiating terms to secure on-time renewals and prevent churn Lead resolution of service/support escalations for accounts by working with operations/support teams, ensuring customer issues are promptly addressed and confidence is maintained. Skills & Experience Proven experience in key account management and strategic sales Experience in Wholesale is essential Strong commercial acumen and negotiation skills Excellent relationship-building and communication abilities Data-driven mindset with strong analytical skills Ability to manage multiple accounts and priorities effectively Self-motivated, proactive, and results oriented. What We Offer Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy: Diverse and dynamic teams with a supportive and inclusive culture. Supportive career development plans with comprehensive ongoing training, support, and development opportunities. Flexible hours and a hybrid working environment Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers. Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more. Study assistance programs to excel your personal growth, learning and development. Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective. Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business. We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives. With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment. About Us As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities. Ready to take the next step? If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them! We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability. If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
