Administrative Support Officer Clerk Grade : 3/4 Employment Type : Ongoing, Full-time Location : Parramatta This role sits within the Licensing and Accreditation & Building and Development Certifiers Registration team within NSW Building Commission About the team The new Building Commission NSW has been established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state’s housing targets. The Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility. Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career. This is a fantastic opportunity to join the next phase of the Building Commission within NSW. https://www.nsw.gov.au/housing-and-construction/building-commissioner We are seeking an Administration Support Officer to join our Certifier Registration Team, primarily to carry out highly detailed, process‑driven administrative tasks that support the daily operation of the certifier registration service. This position centres on data entry, document checking, and managing compliance across a large and constantly changing volume of registration‑related records. The role requires strict adherence to legislative requirements and departmental procedures, with very limited flexibility or variation in daily tasks. Your day-to-day Carry out detailed administrative processing for certifier registrations, including form checking, document validation and maintaining compliance with the Building and Development Certifiers Act 2018 and the Building and Development Certifiers Regulation 2020. Manage a continuous stream of customer enquiries, frequently needing to clarify legislative requirements, regulatory processes and application steps for applicants who may be confused or frustrated by the obligations set out in the Act and Regulation. Rapidly learn and keep up with frequent updates to legislation and regulatory frameworks, ensuring you can reference specific clauses and direct customers to the exact sections themselves. Strictly follow established procedures for every task, with limited scope to deviate from workflows or adjust processes, even when dealing with outdated systems or repetitive tasks. Ensure all records, documents and communications meet auditing and statutory standards. Monitor shared inboxes, process applications, and chase missing information in accordance with tightly controlled timelines and quality checkpoints. Handle a high volume of transactional work requiring sustained focus, accuracy and the ability to manage competing demands without compromising compliance. To be successful in this role you will demonstrate: A good understanding of the Building and Development Certifiers Act 2018 and the Building and Development Certifiers Regulation 2020, along with the resilience to manage challenging customer enquiries about these obligations, is highly ideal for this role. The ability to learn complex legislation quickly, interpret procedural rules, and confidently direct customers to the correct statutory references. The capacity to work independently on highly repetitive administrative tasks, while also supporting team members during high‑volume periods. Excellent interpersonal and communication skills for explaining application requirements, requesting missing details, and handling customers who may be confused by or resistant to regulatory requirements. High attention to details and accuracy when managing large volumes of compliance‑based, documentation‑heavy tasks. Strong organisational and time‑management skills to meet ongoing processing deadlines, recheck work when required, and keep up with legislative updates that impact registration requirements. Experience using systems such as Loris and Objective is highly desirable. What we need from you An up-to-date CV and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role. Salary Grade 03/04, with the base salary for this role starting at 84,659 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Afrah Ahmed Saied via afrah.ahmedsaied@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Wednesday, 25th March 2026 (09:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact afrah.ahmedsaied@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
