About the Department The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society. About the Division An exciting opportunity exists within School Digital Services Branch, School Application Services in the Information Management and Technology Division (IMTD). IMTD provides innovative and integrated ICT Systems and information management services and support. About the Role The Training & Support Manager leads and manages a team of 12 VPS4 staff who provide training and support services for school systems, including CASES21, eduPay, and Student Insight. The role oversees the operation of nine permanent Information Technology Training Centres (ITTCs) across the state, as well as ad-hoc satellite locations, managing the training calendar for trainer-led sessions, surge capacity for Level 2 service desk support, and the development and maintenance of system training and support resources. The position is responsible for leading the design and delivery of both face-to-face and virtual training programs for Victorian government schools, managing ITTC staff, budgets, assets, and maintenance plans, and liaising with host principals and business managers. The role also establishes and maintains strong stakeholder relationships across corporate, regional, and school levels, supports a geographically diverse team in their training and support activities, and ensures consistent, high-quality service delivery. In addition, the position oversees the development and maintenance of training materials, support resources, and reporting, including training needs analysis, service performance, and client satisfaction information. Attributes We are looking for a Training & Support Manager with: Strong experience in managing and delivering training programs. Excellent interpersonal skills, with the ability to communicate effectively with both internal and external stakeholders. High-level written and verbal communication skills. Strong planning and organisational abilities, with keen attention to detail. Proven ability to work collaboratively across a range of teams and stakeholder groups. A track record of developing high-quality professional development and training materials across multiple delivery modes and environments. Effective people management and leadership skills. Experience in budget management. Exceptional problem-solving skills, with the ability to navigate complex challenges and drive outcomes. Desirable Qualifications and Experience Mandatory: Working With Children Check - Employee Desirable: Certificate IV Training and Assessment Current Victorian Licence Motor Vehicle * Salesforce experience How to apply To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) addressing the responsibilities and attributes from the role statement Further Information For more details regarding this position please see attached position description for the capabilities to address in application. The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page Applicants requiring adjustments can contact the nominated contact person. Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au. For further information pertaining to the role, please contact Debra Webster Manager, School Application Services via 61 3 8688 7705 or debra.webster@education.vic.gov.au. Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence. Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements. Applications close 11:59pm on 27-Mar-2026
