About the opportunity We are seeking a Training & Membership Administration Officer to support our members. This role is the first point of contact for members and plays an important part in ensuring training and membership processes run smoothly, while providing a positive and professional member experience. What you'll get to do Assisting members to book and manage training and events Responding to member enquiries via phone and email Maintaining accurate membership records in the CRM/membership system Supporting new member applications and onboarding Assisting with membership renewals Processing renewals and invoices, including basic accounts administration Liaising with trainers and internal teams to coordinate training logistics Providing friendly, professional support to members to encourage ongoing engagement Skills and experience we value Strong customer service and administration experience Comfortable working with databases/CRM systems and Microsoft Office High attention to detail and good organisational skills Previous experience in a membership organisation or association is desirable Basic accounts or invoicing experience
