Join one of the world's leading consulting organisations, delivering large-scale technology and transformation programs Play a key role in driving service improvement, governance and operational maturity Australian Citizenship required - work within a secure Government environment About the Company Our client is a well-established consulting and technology services organisation delivering large-scale transformation programs across both the public and private sectors. They specialise in helping organisations manage complex technology ecosystems, integrate multi-vendor environments and improve service delivery through strong governance and service management practices. What you'll be doing You'll play a key role in helping integrate and improve service delivery across multiple IT domains including applications, infrastructure, networks, security and service management. Responsibilities will include: Working alongside the SIAM function to improve governance, service performance and operational alignment Applying ITIL service management practices to strengthen processes and service maturity Supporting end-to-end service integration across multiple and vendors Coaching service practice leads and stakeholders on best practice service management Acting as a key link between the client, delivery teams and third-party suppliers Identifying opportunities to improve services through process improvements, automation and better use of data and metrics Supporting stakeholder engagement and helping manage risks, dependencies and service impacts Key Requirements: 5 Years working in SIAM environments Strong knowledge of ITIL-based service management practices (ITIL v4 preferred) Experience working across multi-supplier and multi-tower delivery environments Strong stakeholder management and communication skills Experience supporting service governance, continuous service improvement, and operational maturity initiatives Experience working with ServiceNow or similar enterprise service management platforms Security Requirements Due to the nature of the program: Australian Citizenship is required Ability to obtain Baseline Security Clearance
