$100 k - $110 K super one day WFH, HO in Rosebery, start ASAP Expert in MS Office, Canva, Zendesk, Powerfront, Shopify, & product knowledge Must have retail fashion customer care experience KEY RESPONSIBILITIES Customer Relations Management Sales & Customer Experience Performance Omni-Channel (Online, Floor to Door, Ship from Store, Click and Collect) Order and Fulfilment Management Customer Loyalty and Retention Team Leadership & Development Reporting and Continuous Improvement Strategic Support Must have retail fashion customer care experience GOVERNANCE INCLUDING SOCIAL AND ENVIRONMENTAL CONSIDERATIONS, A SAFE & INCLUSIVE WORKPLACE AND ENGAGEMENT IN COMMUNITY SERVICE KEY COMPETENCIES Proven leadership skills with the ability to inspire, develop, and lead a high-performing team. Exceptional communication and relationship-building skills, fostering trust with customers, team members, and stakeholders. Customer-first mindset with empathy, problem-solving expertise, and a drive to deliver exceptional service. Skilled in managing upwards and providing timely, solution-focused updates to senior leaders. Strategic thinker able to translate customer insights into initiatives, driving long-term improvements. Experience leading customer experience projects from concept through to successful implementation. Data-driven decision-maker with experience using CRM systems, KPIs, and analytics to improve performance. Strong understanding of online marketing, customer loyalty programs, and their role in engagement and retention. Highly skilled in order and fulfilment management, with the ability to streamline processes and resolve issues. Proven ability to collaborate cross-functionally to align service operations with brand strategy and goals. Proactive, adaptable, and action-oriented, thriving in fast-paced environments with a strong sense of urgency. Proficient in MS Office (Outlook, Excel, PowerPoint, Word), Canva, Customer Service platform (Zendesk, Powerfront), Ecommerce platforms (Shopify) with excellent product knowledge. Consistently models company values, promoting a collaborative and customer-centric culture. To apply online, please click on the apply button. Alternatively for a confidential discussion please contact Jennifer Stewart on 0429 293 355 or JStewart@frontlineexecutive.com.au quoting the reference number above. Note: Not all our current vacancies are listed on job boards. Check out our Frontline Executive Retail website for a complete listing www.frontlinerecruitmentgroup.com/retail You can also connect with us via our social accounts for industry news, job seeking tips, and to be the first to know about new job openings! LinkedIn: www.linkedin.com/in/jennifermstewart3110 Facebook: www.facebook.com/FrontlineRetailExecutiveSydney SCR-jennifer-stewart Consultant JStewart@frontlineexecutive.com.au Reference number: 217431 Profession:Retail & Consumer ProductsFashion Company: Frontline Executive Retail Sydney Date posted: 6th Mar, 2026
