This is a 2026 Graduate Program: Customer Service Professional (Technology) role with Macquarie Technology Group based in Barangaroo, NSW, AU Macquarie Technology Group Role Seniority - graduate More about the 2026 Graduate Program: Customer Service Professional (Technology) role at Macquarie Technology Group About Us There’s something special about working for a company like Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do! Because of this, you have the opportunity to make a difference. As part of Macquarie Technology Group has been certified as a Great Place to Work and were named Australia's 1 Technology Great Place to Work 2025 for the second year in a row, we've won Gallup Exceptional Workplace Award and the Financial Review Best Place to work award. At Macquarie Telecom , we believe in Providing the World’s Best Customer Care . Our people are the heartbeat of our success, and we’re looking for recent IT graduates who want to build a rewarding career where technology meets customer experience. If you’re curious about how technology connects people, love solving problems, and enjoy helping others — this is your opportunity to grow in a fast-paced, supportive, and people-first environment . The Opportunity Are you passionate about delivering exceptional customer experiences and ready to kick-start an exciting career in the tech industry? Join our 2-Year Graduate Career Acceleration Program , designed to fast-track your growth, reward your achievements, and open doors to incredible future pathways in Project Management, Sales, or Service Management . In this role, you’ll receive: Fully funded, industry-recognised certifications $5,000 base salary increases every 6 months as you achieve milestones Personalised mentoring and career development from industry experts The opportunity to work in our vibrant Sydney CBD HQ , surrounded by passionate, like-minded teammates This isn’t just a job — it’s your launchpad into a rewarding, long-term career where you’ll be supported, challenged, and celebrated. What You’ll Be Doing As part of our energetic Customer Hub , you’ll be the heartbeat of our customer experience — helping clients solve problems, find solutions, and feel supported every step of the way. Your day-to-day will include: Being the first point of contact for customer calls and emails — handling each interaction with professionalism, empathy, and confidence Providing exceptional customer service that makes every client feel valued Problem-solving and resolving queries efficiently, with minimal escalation Meeting quality and performance standards as part of your growth journey Collaborating with your teammates and learning from experienced mentors About You You have a passion for people and technology. You thrive on connecting with people and making a difference. You’re curious, motivated, and ready to build a meaningful career. We’re looking for someone who: Previous customer service experience in a retail environment would be ideal! Has a genuine passion for helping others and delivering great service Enjoys working in a fast-paced, tech-savvy environment Brings strong communication and problem-solving skills Works well in a team and loves to collaborate Is eager to learn, grow, and take ownership of their career journey What’s In It For You Structured career growth plan with clear progression opportunities Mentorship and coaching from experienced leaders Hands-on experience with the latest technology and customer systems Recognition programs to celebrate your achievements A supportive, fun team culture where your voice matters Ready to Launch Your Career? Our Graduate Program has been thriving for over a decade, helping talented individuals grow and achieve incredible success. Thanks to an exciting promotion, we’re now looking for two amazing new graduates to join the Macquarie journey—starting in late 2025 or early 2026. If you’re passionate about delivering outstanding customer service , love technology , and are eager to kick-start your career with a team that truly values you— we’d love to hear from you! Apply now and be part of something great. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Macquarie Technology Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Being the first point of contact Providing exceptional customer service Problem-solving and resolving queries Key Strengths Customer service experience ️ Communication skills Problem-solving skills Tech-savvy Team collaboration Eagerness to learn A Final Note: This is a role with Macquarie Technology Group not with Hatch.
