This is a Senior Retail Team Member- Carindale role with City Beach based in Carindale, QLD, AU City Beach Role Seniority - junior, mid level More about the Senior Retail Team Member- Carindale role at City Beach At City Beach, our people are at the core of what we do, both our customers and our team. All are welcome under the City Beach roof, where value is placed on individual style, teamwork, authenticity, adaptability, and a desire to exceed expectations. We stock some of the world's biggest brands across surf, skate, streetwear, and fashion. Our stores are a hub that connect our customers to events, influencers, and trends, allowing them to live life on their terms. The role As a Senior Retail Team Member, you are a key member of our team and are responsible for delivering an exceptional and memorable experience for our customers. You will ensure customer satisfaction through your outstanding product knowledge, customer service and ability to offer solutions. You will also help to create a shoppable environment for our customers, keeping our shopfloor neat and tidy and ensuring that our stores are set up for promotions and sales and always stocked with the latest product. What you'll be doing Provide superior customer experiences to reinforce City Beach's customer-centric approach. Support all store operations: opening readiness, stock management, shopfloor organization, and promotion setup. Collaborate with store leaders to achieve retail KPIs (Sales, People, Audit & Compliance, Visual Merchandising, Wages). Maintain high standards of store presentation, keeping shopfloor and stockroom tidy. Demonstrate strong product knowledge, describing features and benefits. Recommend, select, and help locate products based on customer needs. Understand store budgets and targets, working to achieve business objectives. Manage shifts, including opening/closing, cash handling, and maintaining security. What we're looking for Experience in a customer-service role is preferred. Must be 18 years or older for operational supervision of the store. A strong focus on delivering outstanding customer service. Be able to work in a fast-paced environment and multi-task to provide service for multiple customers. An energetic and enthusiastic approach to store operations and a personable approach with customers. The benefits Enjoy a 30% team member discount for you, your friends and family to access. We have partnered with industry leaders to bring our team members discounts on products and memberships to keep you healthy on all fronts, including: Access to a free Employee Assistance Program. 15% discount on Goodlife Health Clubs and Fitness First Gyms memberships. Discounts on Studio Pilates Class Passes and City Cave Float & Wellness Centre. Up to 15% off at Strike Bowling & Holey Moley. Endless succession pathways to different roles within Stores, Head Office, or Distribution Centre. Awesome in-store competitions and sales incentives and gift cards for major milestones and yearly anniversary certificates. City Beach appreciates the value of a diverse workforce, and we are passionate about actively seeking to accommodate the unique needs of all people. We are committed to building an environment that respects, celebrates, and empowers individual differences. Above all, City Beach aims to ensure everyone is treated with dignity and respect. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the City Beach team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Delivering exceptional customer experiences ️ Supporting store operations Managing shifts and security Key Strengths Customer service experience Product knowledge ️ Organizational skills Team collaboration ⚡ Adaptability Sales skills A Final Note: This is a role with City Beach not with Hatch.
