This is a Senior Product Designer role with ING based in Sydney, NSW, AU ING Role Seniority - senior More about the Senior Product Designer role at ING At ING, we’re reimagining what banking feels like – simpler, smarter, and unmistakably human. As a Senior Product Designer , you’ll play a pivotal role in shaping how millions of Australians experience our digital ecosystem every day. This is a hands‑on, highly collaborative role where you’ll take the lead on solving complex problems, crafting intuitive mobile‑first experiences, and championing design that genuinely improves customers’ lives. You’ll work at the heart of our Digital Tribe, partnering with product managers, engineers, and design leaders to push boundaries, experiment boldly, and bring big ideas to life. Beyond producing beautiful and functional designs, you’ll influence strategy, mentor designers, drive human‑centred thinking, and help shape ING’s design direction for the future. If you thrive in environments where autonomy, creativity, and purpose come together, this is your next big move. What you’ll do Drive end‑to‑end experiences across mobile and digital platforms, from Discovery, Research and ideation to prototyping, usability testing and delivery. Collaborate closely with Product, Engineering, Brand, and Digital stakeholders to create simple, seamless and mobile‑first digital experiences. Develop and communicate design concepts, rationale, and customer insights that influence product direction. Champion human‑centred design across the organisation, advocating for quality, accessibility, and consistency. Mentor and support junior designers, contributing to a collaborative and high‑performing design culture. What we’re looking for Deep expertise in Figma, prototyping, human‑centred design, and information architecture. 5 years’ experience in UX or Product Design with a strong portfolio showcasing Product UX, UI, interaction, Service Design, and problem‑solving. Strong communicator with the ability to influence stakeholders and bring others on the design journey. Someone who thrives in fast‑paced, agile environments while still delivering high‑quality work. Passion for creating positive customer impact — and for doing things differently, the ING way. What’s in it for you? Discounted ING Health Insurance An additional Rest Day to support your wellbeing An IMPACT day to volunteer on approved sustainability activity About Us At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people. We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply Sound like your kind of vibe? We can’t wait to hear from you! (One last note: We operate using a direct talent sourcing model, so no agency introductions, please.) ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. Need more? Contact: Saikat Dastidar at Saikat.dastidar@ing.com For support and adjustments, including DEI, LGBTQI confidential application support enquiries: rpoteam.au@ing.com Applications close 21st March Before you apply Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager LI-DNI Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the ING team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Driving end-to-end experiences Collaborating with stakeholders Championing human-centred design Key Strengths Figma Human-centred design Information architecture UX or Product Design experience ️ Strong communication ⚡ Agile environment adaptability A Final Note: This is a role with ING not with Hatch.
