Where will your career take you next? Let’s find out together. At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers . Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all. About World Travel Protection This role is part of World Travel Protection, our global medical and security assistance business supporting many of Zurich Cover-More’s travel insurance brands. We support both corporate and leisure travellers – helping them avoid risks before they escalate and connecting them with the right experts when emergencies arise. With deep expertise in global travel risk management, we’re trusted by travellers, corporate risk managers, and organisations worldwide to prepare for potential threats and respond when it matters most. Operating 24/7 from our global assistance centres, we’re always ready to answer the call – wherever in the world it comes from. So, what’s the job? Our Registered Nurses and Paramedics offer expert medical advice and services to travellers all over the world, 24/7. With their Emergency or Critical Care backgrounds, our team are committed to caring for our travellers when they need it the most. You’ll assess the nature of emergency medical situations and provide appropriate guidance and instructions to travellers around the world You’ll respond to emergency calls and provide immediate telephonic medical assistance to travellers You’ll make time sensitive medical decisions for travellers, utilising your clinical expertise to triage their emergency You’ll manage emergency air ambulance evacuations with third party providers You’ll participate in ongoing training and educational programs to enhance your clinical skills and stay up to date with best practice standards You’ll mentor and support junior staff members, fostering a culture of continuous learning and growth You’ll do all of this from the comfort of our Brisbane City-based command center 2 days per week and 2 days from your home (after an initial training period) And what are we looking for? We are looking for future team members who are passionate about helping people and want variety in their job every single day. We can teach you everything you need to know about travel assistance as long as you’re empathetic and willing to learn…so no corporate experience necessary! You’ll hold a current AHPRA registration with no restrictions You’ll have at least three years post-graduate experience in one or more of the following: Acute Care, Critical Care, ICU, Telehealth and Emergency Departments You’ll have great interpersonal skills; and know how to look after patients and respond with empathy You’ll be competent with IT systems & able to use multiple screens and programs You’ll need to be available to work across a 06:00 - 22:00 rotating roster that includes early and late shifts (eight 10-hour shifts/fortnight) More than anything else, you’ll have a passion for helping others Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter. Why you’ll love working with us! We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking. We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey. Job flexibility . We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home, after an initial training period. Career growth . This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career. Take the time you need, for you and your community . We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme. Travel and work with us. We believe your career should take you places – literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today! Diversity and inclusion . We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for. Appy today and let’s go to great places together!
