We are hiring for a Customer Care Team Leader to join our National Inside Sales & Customer Care team in Brisbane! As our Customer Care Team Leader, you’ll be the operational leader of our national customer care and retention function, managing the team day-to-day, keep BAU running, and step in directly on escalated customer matters. You’ll balance people leadership with hands-on problem solving, ensuring the team delivers consistent outcomes across our national network. What you’ll be doing Lead, coach and develop a team of Customer Care and Retention Officers Manage day-to-day operations—workload, rostering, coverage, and service levels Handle escalated customer disputes, ETF negotiations, and settlement decisions Own the team’s Salesforce reporting and retention performance metrics Coordinate with branch operations and credit management to resolve customer issues Drive team performance through coaching, one-on-ones, and structured development Ensure the team follows established retention workflows and compliance processes About you Experienced people leader who can coach, motivate and hold a team accountable Confident managing difficult customer conversations and escalated disputes Strong written communicator—you can draft professional correspondence under pressure Comfortable with CRM systems (Salesforce preferred) and Excel-based reporting Commercially minded—you understand contracts and can balance retention against financial obligations Waste management or service-contract industry experience is a plus, but not essential Why you’ll stay Autonomy to run your team and make decisions—you won’t be micromanaged Genuine variety—people management, customer escalations, reporting, and process improvement Work with real impact in sustainability and the circular economy Career development in a growing national business with global backing About REMONDIS REMONDIS is one of the world’s largest recycling, service and water companies, with 40,000 employees across four continents and 40 years in Australia. We’re committed to environmental sustainability and the circular economy—turning waste into a resource. To apply You’ll need proof of entitlement to work in Australia. Pre-employment checks (including medical and drug & alcohol testing) apply in line with role requirements. REMONDIS is an Equal Opportunity Employer and welcomes applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples.
