Transform lives, every single day Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. We’re a well-respected not-for-profit that’s been serving society’s most vulnerable for more than 170 years. Each year, we achieve life-changing outcomes for the 40,000 people who rely on our person-centred support. And now, we’re extending our reach and impact even further. As a Customer Engagement Officer , you will play a central role in welcoming and guiding prospective clients through their aged care journey. You’ll join a caring, collaborative and values driven team where customer excellence is at the heart of our work. Your Opportunity This is 12-month fixed term full time opportunity based in Woodberry Village, Winston Hills. As a Customer Engagement Officer, you will be the first point of contact for new and potential clients. You will provide accurate information, guide families through aged care options, promote Anglicare’s services, and help turn enquiries into consultations. Your work will directly support the growth of Anglicare at Home by ensuring every prospective client receives an exceptional, warm and seamless customer experience. With professionalism, empathy and strong communication skills, you will: Sales Intake & First Contact Build trust with prospective clients, their relatives and advocates Explain aged care services clearly, including government websites, My Aged Care and eligibility pathways Maintain strong knowledge of Anglicare’s service offerings Highlight Anglicare’s point of difference and recommend tailored services Meet KPIs relating to leads, consultations and conversion activity Build strong relationships with internal and external stakeholders Customer Experience Provide excellent customer service across all communication channels Manage expectations and maintain strong communication throughout the enquiry journey Ensure a smooth transition from initial enquiry to consultation Work collaboratively with Care Consultants, Clinical & Allied Health team, Support Hub, Social Wellness Centres, Chaplains and other various internal & external teams Lead Management Manage and track leads using ARK Action referrals received through multiple pathways Monitor My Aged Care Provider Portal and facilitate referrals Support clients transitioning from CHSP to SAH by explaining options simply and clearly What You’ll Bring You are a warm, confident communicator with a passion for supporting older Australians to navigate their care options. You thrive in customer focused roles and enjoy building rapport quickly. You will also need: Certificate III in Aged Care, Community Services or equivalent Previous experience in aged care or the community sector preferred Strong customer service and relationship building skills Clear written and verbal communication abilities Intermediate computer literacy and proficiency in multiple business applications/programs Understanding of government subsidised aged care services (desirable) Ability to showcase, upsell and present services confidently You’ll succeed if you are: Engaging and empathetic Detail oriented and proactive Comfortable working with KPIs and lead pipelines Passionate about helping older people access the right support Why Anglicare? We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen. At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career. On top of that, here are just some of the tangible benefits you will enjoy in a career with us: Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax free. Spend up to $2,650 on accommodation, meals and entertainment also tax free with salary packaging. Ongoing professional development and leadership training to advance your career Exclusive discounts to over 400 retailers Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family Are you ready for a career that means more? To apply for this role, please click the ‘Apply’ button or submit. All applicants will receive a response. Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds. Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Application Close Date: April 06, 2026
