Building positive relationships and partnerships with new members Building the Costco wholesale membership base . Position Summary Meets with current and prospective members to increase Costco Membership sign-ups and sales and develops Gold Star companies. Continually strives to improve Costco’s corporate image as a concerned and active member of the community. Introduces Costco to the community in new market areas and as an active participant in warehouse pre-openings. Tracks sales, sign-ups, and incentive programs. Provides prompt and courteous member service. Follows proper safety and security procedures and standards. Job Duties/Essential Functions • Canvases businesses located in the warehouse sales area in person and by phone to promote membership and foster sales • Conducts research to identify best prospects • Meets with business owners and assesses business needs to determine Costco merchandise that offers benefits to the member • Assists business with merchandising ideas and special orders • Contacts business members about special promotions, new items, and road shows to promote memberships • Meets with large businesses to discuss employee membership campaigns • Schedules and conducts on-site membership events. Collects electronic funds and keys applications • Completes daily activity log and tracks sales increases, sign ups, appointments, and calls • Submits clear mileage records and other expense receipts for reimbursement • Promotes good community relations by attending and participating in local community events, trade shows, Chamber of Commerce meetings, and local charity events • Assists Membership/Marketing Manager with formulating and carrying out marketing plan • Creates and tracks membership incentive programs • Assists members at the membership desk as necessary • Resolves member issues using problem solving skills, tact, and discretion • Maintains Business Promotion board and updates display • Follows proper Membership and general safety and security procedures and standards • Answers phones and assists callers • Assists in other departments of the warehouse as necessary • Provides prompt and courteous service to members, employees, and suppliers. Ability to operate vehicles, equipment or machinery • Personal vehicle, computer, printer, phone, card printer, copier, credit/debit terminal, cash register. Qualifications (Costco-specific or industry specific skills that candidates should possess) Education/Training: Licenses/Certifications: Experience/Skills: High School Certificate or higher Current driver’s licence Costco Membership, marketing, customer service, sales or comparable experience Basic math skills Other specific requirements * If successful, you will be required to undertake role & department specific training within specified timeframes
