Join a key operational role with a clear pathway into client-facing positions Great Benefits on offer - both monetary & non-monetary employee benefits Mental Wellbeing & Purpose: Up to 4 Wellness days 2 Volunteer days each year ABOUT THE ROLE This position is responsible to effectively and efficiently respond to day-to-day enquiries from our Novated Clients (employers), liaising with internal and external stakeholders and maintain client information to meet the client's expectations and deliver on our operational and strategic objectives. This role supports and works closely with the Customer Relationship Management team. TASKS AND RESPONSIBILITIES Thoroughly and efficiently respond to our novated client's phone and email enquiries to ensure that the customer has received accurate and timely resolutions to their enquiry. Maintain excellent systems notes that are accurate, complete and timely. Update Fleet Management systems with detailed actions, comments, and communication as per company policy and procedure. Ability to retain a high level of technical information to respond accurately to complex customer enquiries including answering questions relating to Fringe Benefits Tax (FBT). Process customer requests on behalf of or via other teams/ parties whilst always being conscious of the end-to-end delivery stream that is invisible to the external customer. Take ownership of personal development and customer service core competencies. Work effectively with the team to ensure excellent customer experience, adherence to all KPIs and support the improvement of the Customer's satisfaction levels. SKILLS AND EXPERIENCE Ability to build and maintain internal and external relationships with key stakeholders. Superior communication skills, both written and verbal, ability to communicate at all levels. Ability to resolve problems through to complete resolution in a timely, effective manner. Strong organisational and prioritisation skills. Sound computer skills including Intermediate MS Office. High level of numeracy aptitude, attention to detail and ability to understand complex finance/taxation concepts. ABOUT YOU Creates teamwork, is flexible and maintains an organised, open, and approachable working style. Actively creates useful internal, external, and cross-functional relationships. Critically analyses information and solves problems, demonstrating resourcefulness, perseverance, and accountability. Communicates professionally and thinks/plans ahead. Strives for process consistency and service improvements. A collaborative and engaging working style. Consistently takes responsibility for high quality, high output work, showing innovative, forward thinking, and strong attention to detail and ability to embrace change. Who we are We are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees. of our perks include Recharge and relax with up to 4 days of wellness days every year We offer industry leading 20 weeks paid parental leave Monetary service milestone awards Career progression opportunities Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more Two paid volunteer days each year Health and wellbeing support including a subsidy and an Employee assistance Program What's next We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work-life balance, and career development. We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening. Aboriginal and Torres Strait Islander candidates are encouraged to apply.
