Own the lease transfer process and deliver a seamless driver experience Great employee monetary & non-monetary benefits along with Hybrid set-up Up to 4 days wellness days and 2 volunteer days added each year ABOUT THE ROLE The role of a Renovations Consultant is to effectively and efficiently administer the transfer of a driver's novated lease from one employer to another TASKS AND RESPONSIBILITIES Complete Renovation processes assigned in an accurate & timely fashion Assist department members as requested by Manager and Seniors Effectively assist with dept or internal staff queries in relation to Renovations Effectively assist with Client queries while maintaining/nurturing relationships. Responsible for updating IMS throughout the process to ensure that the ticket accurately reflects the status of the renovation. Manage flow of renovations tickets in line with set KPI’s Be familiar with & confidently relate renovations procedures & requirements Liaise and build with external stakeholders as required, (employers, financiers, and other fleet leasing providers) in a professional manner to facilitate the renovations. Ensure the correct forms are provided to the client for the transfer. Follow up on the return of the information with a reasonable timeframe Liaise with the driver to provide the driver with a quote that meets their requirements and FBT requirements Prepare any required Renovation Documents and provide them to the client in an accurate and timely manner Ensuring that all returned documentation is signed by the authorised signatories of SG Fleet and the employer Deal with Renovation related issues where necessary (investigation of potential Renovations) Identify & report to Manager any issues/potential issues made aware through but not always relating to Renovation team which could have negative impact on SG Fleet Endorse SG Fleet external policies & procedures with our clients. SKILLS AND EXPERIENCE Certificate or Diploma in a business-related field Previous experience in a customer contact role Ability to effectively manage internal and external relationships with superior communication skills, both written and verbal Sound computer skills including strong MS Office High level numeracy, attention to detail and ability to understand complex finance/taxation concepts Experience in Operations, Fleet Management and/or Salary Packaging is desirable ABOUT YOU Exceptional customer service Ability to work efficiently and autonomously Demonstrated customer service and problem-solving skills High Level of attention to detail Strong organisational and time management skills Who we are We are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees. of our perks include Recharge and relax with up to 4 days of wellness days every year We offer industry leading 20 weeks paid parental leave Monetary service milestone awards Career progression opportunities Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more Two paid volunteer days each year Health and wellbeing support including a subsidy and an Employee assistance Program Ready to Drive Change? Are you looking for a role where you can genuinely make an impact in the world of vehicle leasing and salary packaging? Do you thrive in a fast‑paced, client‑focused environment where your communication skills and attention to detail truly shine? As a Renovations Consultant, you’ll be the go‑to expert helping drivers seamlessly transfer their novated lease when they change employers — ensuring every step is smooth, accurate, and stress‑free. You’ll prepare tailored quotes that match each driver’s needs, coordinate documentation, and liaise with key stakeholders to keep everything moving with confidence and clarity. If you’re a confident communicator who loves creating great customer moments and takes pride in getting the details right, this is your chance to join a high‑performing, supportive team and make your mark. What's next We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work-life balance, and career development. We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening. Aboriginal and Torres Strait Islander candidates are encouraged to apply.
