This is a Software Account Manager role with Dicker Data based in Sydney, NSW, AU Dicker Data Role Seniority - mid level More about the Software Account Manager role at Dicker Data Founded in 1978, Dicker Data is Australia’s leading locally owned and operated distributor of ICT hardware, software, cloud and IoT solutions for over 10,000 reseller partners across Australia and NZ. An ASX listed (ASX: DDR) company, we are recognised in the industry for our award-winning record of gender equality, diversity and inclusion and we pride ourselves on building sustainable business practices. We understand the importance of hiring the right people to build successful teams, and of supporting our people to reach their full potential in every aspect of work and life. Our Vision To inspire, educate and enable Australian technology resellers to achieve their full potential through the delivery of unparalleled service, technology and logistics. Our Values At Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success: Agile Solution focused Respect for all people Integrity in the way we operate The Role As a Software Account Manager, you will support day‑to‑day sales execution across a portfolio of software vendors and partners. You’ll help drive revenue, manage quoting and renewals, and ensure strong commercial and customer outcomes. You’ll build trusted partner relationships, maintain disciplined pipeline management, and identify opportunities to grow renewals, upsell, and cross-sell activity across the installed base. Tasks and Responsibilities Manage daily sales activity across assigned software vendors and partners Maintain strong partner relationships and support quoting, deals, and renewals Maintain clean pipelines with accurate forecasting and timely follow-up Identify upsell, cross-sell, and renewal opportunities Handle deal registrations, special pricing, and vendor approvals Prepare accurate quotes and build solutions using vendor pricing tools Track opportunities end-to-end and maintain clean CRM data Work closely with BDMs, product, vendor, and internal teams Proactively manage renewal pipelines to maximise retention Support partner onboarding, engagement, and ongoing activity Identify revenue opportunities within existing accounts Maintain pricing accuracy and margin governance Support reporting with accurate commercial and opportunity data Coordinate communications to keep deals moving Provide market and partner feedback to internal and vendor teams Develop strong product knowledge to guide partners effectively Skills and Experience Experience in account management or inside sales within a tech or channel environment Strong relationship‑building skills with partners and vendor stakeholders Excellent organisation and attention to detail across quotes, renewals, and follow‑ups Clear, confident written and verbal communication Ability to learn software solutions, vendor programs, and pricing/config tools quickly Strong commercial awareness with a focus on pricing accuracy and margin discipline Proactive, outcomes‑driven, and able to spot upsell and cross‑sell opportunities Resilient, adaptable, and effective in a fast-paced, deadline-driven environment Experience in IT distribution, software sales support, or channel account management (advantageous) Familiarity with CRM systems, deal registrations, special pricing, and renewals processes Interest in technology and ability to understand customer use cases Ability to work collaboratively across sales, product, vendor, operations, and finance teams Relevant business, sales, or technology qualifications are beneficial Experience with software renewals and partner development in the ANZ channel is valued Our Benefits At Dicker Data, you’ll be part of a fast‑moving, growth‑focused organisation with strong vendor partnerships, a collaborative culture, and a commitment to enabling customer success. You’ll have the opportunity to influence strategic accounts and contribute directly to the expansion of our reseller ecosystem. A highly competitive salary package depending upon experience Hybrid and sustainable working environment Staff only on-site gym & weekly corporate fitness classes Fresh selection of lunch options provided when working from the office Free on-site parking and electric parking stations A relaxed, modern office setting with smart casual dress Access to discounted banking, superannuation, and health and wellbeing offers via our corporate partners Company paid parental leave scheme Employee Assistance Program On site school holiday program for children of Dicker Data staff Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Dicker Data team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Managing daily sales activity Building trusted partner relationships Preparing accurate quotes Key Strengths Experience in account management or inside sales Excellent organisation and attention to detail ️ Clear, confident communication Experience in IT distribution or software sales support Familiarity with CRM systems Interest in technology A Final Note: This is a role with Dicker Data not with Hatch.
