We have an exciting opportunity! We're looking for an energetic, customer‑focused Customer Service Advisor (CSA) to join our national Contact Centre team at IntoWork Australia. With the opportunity for work from home flexibility across various locations, this role is ideal for someone who thrives in a fast‑paced environment, enjoys helping people, and takes pride in delivering exceptional customer service across multiple communication channels. About IntoWork Australia IntoWork Australia is a leading national provider of Employment, Skills, Education and Support services, enabling meaningful social and economic participation. Guided by our vision of Vibrant Futures, we support individuals, employers, businesses and communities across Australia and New Zealand. With 2,600 employees across 200 locations, we offer genuine career pathways and a workplace built on support, collaboration and purpose. When you join IntoWork, you'll benefit from: Real recognition - awards, milestones and genuine appreciation Visible growth pathways - development funding, learning programs and access to 100,000 digital learning resources A genuine focus on wellbeing - Better You, Better Us program and 24/7 EAP support services At IntoWork, we help people thrive - in their careers, in their wellbeing and in their impact. About the Role The Customer Service Advisor is responsible for delivering exceptional customer service across IntoWork Group's national service lines. You will support apprentices, employers, job seekers, students and other stakeholders by providing accurate information and seamless support across multiple channels including phone, webchat and email. This role is a key part of our customer experience function, ensuring enquiries are handled promptly, professionally and in line with business processes and compliance requirements. You'll also support a range of administrative tasks that help maintain accurate data, efficient service delivery and ongoing business growth. Reporting to the Contact Centre Team Leader, this role is suited to someone who enjoys variety, problem‑solving, customer interaction and working within a supportive, high‑performing team. Key Responsibilities In this role, you will: Customer Service Handle inbound and outbound calls, webchat and email enquiries promptly and professionally Provide tailored, customer‑centric solutions to enhance customer satisfaction and business growth and retention Resolve enquiries with accuracy, efficiency and a solutions‑focused mindset Administration & Support Complete administrative tasks, including data entry, documentation management and record‑keeping within internal and government systems and databases Ensure all paperwork is accurate, compliant and quality‑checked Process enquiries and requests in line with business processes and relevant guidelines Compliance, Privacy & Reporting Follow State Training Authority guidelines and internal business procedures Maintain confidentiality and adhere to information security and cyber‑safety requirements Support reporting processes by ensuring accurate records and system updates Health & Safety Follow all WHS procedures and promptly report hazards or incidents About You You will be a confident communicator and team player, bringing: Experience in customer service, contact centre or sales‑focused environments Excellent communication and interpersonal skills Strong administrative capability with high attention to detail Ability to manage multiple tasks, meet deadlines and adapt to change Ability to apply critical thinking and show strong initiative Resilience, flexibility and a positive, solutions‑focused mindset Proficiency with Microsoft Office and confidence using multiple systems or CRMs A collaborative approach and willingness to support others in a team environment Desirable: Certificate IV in Business or Business Administration Experience in government‑funded programs, apprenticeships/traineeships, or similar service environments Experience in Contact Centre environment Other Requirements Satisfactory National Police Check Valid Working with Children Check (Employment) Full working rights in Australia MyGov/MyID level at 'Standard' or 'Strong' How to Apply Click 'Apply for this job' to submit your application. For a confidential discussion, please contact: internalrecruitment@FindStaff.com.au
