About the role This is a casual role with a fixed salary, up to 6 months. Working as part of a team in a 24/7 shift work environment, the Incident Response Officer monitors security for over 1500 schools across Victoria. You will be responsible for making a real impact to continuity of learning and safety by monitoring alarms, responding to incidents, raising work orders and other response services to minimise the loss or damage of school equipment and infrastructure. The role will be required to work shift work and be available outside of business hours to support the department and whole of government emergency management operations.Key Duties Interpret alarm activations and exercise judgement in dispatching security service providers and/or police Actively contribute to a positive team environment and culture Coach, mentor and train more junior incident response officers Oversee more complex security related issues Liaise with security service providers and school leaders regarding alarm activations and other security and safety incidents. Liaise and provide support with alarm system technicians working on sites Liaise with other emergency services in relation to emergencies at schools Preparing and disseminating Incident Reports Have additional responsibility in portfolios within the Unit, as assigned by team leaders/managers Requirements 24/7 shift work on a rotating roster Why Work with the Department of Education? Shift allowances apply for any work outside of normal business hours pursuant to the enterprise agreement Shift workers may be entitled to an additional week of annual leave (5 weeks in total) Meaningful work that actually makes a difference Hybrid working arrangements available subject to operational requirements. Periodic pay increases as set out in the Victorian Public Service Enterprise Agreement Career progression opportunities The Department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ, disability and neurodiversity. Employee Wellbeing Support Services available to all department staff About the Department A great education for every child and young person, so they can thrive now, and in the future, for a fairer, smarter and more prosperous state. Enjoy a career that makes a difference by helping to shape the education experience for Victoria. About the Division The Security and Emergency Management Division's purpose is to lead security and emergency management functions for the Department and lead and support educational communities to be physically and psychologically safe through the provision of expert advice and support services. About the Unit The Security Unit operates the department's 24/7 Incident Support and Operations Centre responding to alarm and CCTV activations in schools and actioning work orders for the installation and maintenance of the alarm system. How to Apply Applicants are required to submit a CV, cover letter summarising their skills and experience (no more than two pages), and a short statement addressing the Key Selection Criteria. If you wish to discuss the position further, please contact Tim Collins on 03 7022 2736. Further Information For more details regarding this position please see attached position description for the capabilities to address in application. The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page Applicants requiring adjustments can contact the nominated contact person. Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au. For further information pertaining to the role, please contact Tim Collins - Manager, Security Services, via (03) 7022 2736. Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence. Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements. Applications close 11:59pm on Sunday, 22 March 2026.
