Leading the future of reproductive care At Monash IVF Group we’re trying to change the way society thinks and acts in relation to their fertility. We’re removing stigmas, empowering people to make better decisions and to act earlier. Ultimately, we are trying to improve everyone’s chance of having a family. That’s why it’s so important that the people we select to join our team are genuinely compassionate and caring and truly want to make a difference. If this sounds like you, read on. Join us in a role with unique responsibilities Little Edward Day Hospital is our newest flagship day hospital located in Spring Hill. Scheduled to open in late April 2026, this world-class day hospital will specialise in a range of surgical specialities including Gynaecology and IVF. We are looking for people who are passionate about delivering outstanding patient care and want to make a positive impact on the patient experience. Our world-class theatre facilities were designed with premium patient experience in mind. The care our teams deliver is empathetic, empowering, and consistent throughout the patient journey and we are guided by the Monash IVF Group principles to care, commit, communicate, collaborate, and create. As a Day Hospital Administrator, you will play a significant role in the smooth running and efficiency of our day hospital. You will be the first-person patients meet when they enter the hospital. With exceptional service, underpinned by compassion, empathy and attention to detail, you will directly enhance the experience of patients undertaking fertility/gynaecology, ophthalmology, paediatric dental and plastics procedures. The position will require some flexibility with variable hours (between the hours of 6am and 5pm), with full-time and part-time opportunities available. Your responsibilities will include: Triaging incoming calls, emails, and responding to patient enquiries Managing patient bookings, admission paperwork and the flow of patients through the day hospital each day Performing Health Fund Checks as required Managing the collection of excesses/co-payments, daily banking, receipting and reconciliation Accurate data entry into the patient management system, FYDO Providing general administrative support to the team Delivering best-in-class service to all patients Are you the ideal candidate for the role? The Day Hospital Administrators will be sensitive to the needs of patients and will support their wellbeing through timely and considered communication. Ideally you will bring the following: Knowledge of medical terminology Previous health administration experience Previous experience with Private Health Funds, medical billing and receipting Excellent telephone manner Exceptional computer and IT skills Experience using FYDO (advantageous) and Microsoft Office Suite (essential) Strong attention to detail Ability to work cohesively within a multi-disciplinary team Superior time management skills with proven ability to multitask A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create. Monash IVF Group values each and every one of our employees. Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits. Your professional growth truly matters to us - we’re dedicated to supporting you with meaningful development opportunities, guidance, and a commitment to your success. You will have access to participate in an Annual Mentor Program, as well as a Learning & Development Framework that supports your professional goals. We deeply care about our employees’ physical and mental well-being, as well as work-life balance, fostering a supportive environment where you feel valued, heard, and empowered to thrive both personally and professionally. Enjoy access to CU Health Employee Assistance program and Fitness Passport gym membership! As part of our commitment to you, we offer 12 weeks paid parental leave and exclusive discounts on MIVFG fertility and ultrasound services, providing you with the support you need during life's important moments. As a Nationally Accredited RTO, M Group Reproductive Healthcare Institute, you will be empowered with the skills and nationally recognized qualifications to unlock new opportunities and reach your full potential. If you’re ready to join the brave leaders of reproductive care, please apply now. Only applications via Seek will be considered. Closing Date: Friday 03 April (if not filled prior) Emma Peacock P&C Business Partner QLD recruitment@monashifgroup.com All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy. Should you require any modifications/support throughout the recruitment process, please email recruitment@monashivfgroup.com.
