Technical Account Manager- Managed ICT Services Permanent Opportunity Melbourne Based Green Light is a growing consulting organisation known for its work in Telecommunications and System Integration Services organisations. We have a requirement with our client partner for Technical Account Manager to join their team on Permanent Basis in Melbourne. The ideal candidate will bring hands-on technical expertise with account management, pre-sales support, and project delivery. You’ll be the technical point of contact for assigned customers, ensuring systems are secure, stable, scalable, and supported within SLA, while also contributing to continuous improvement and mentoring internal teams. Requirements: Designs, builds, tests, implements maintains and optimises delivery of managed ICT services (and associated equipment), including monitoring to ensure availability and performance. Manages assigned customer accounts, being the key source of knowledge and capability, and providing strategic, tactical and operational solutions/support. Scopes and manages projects to deliver customer requirements. Provides advice on the customer and/or technical area of expertise. Provides on-call support after hours on a rostered basis. Contributes ideas to improve products, services, policies, processes, systems and reporting, and demonstrates willingness to try new ways of working. Required Skills: Must have at least 3 years’ experience in a senior technical role and a minimum of five years’ experience maintaining and troubleshooting complex environments. Proven track record in building and developing effective client relationships. Strong knowledge of Microsoft Operating Systems (Server & Desktop) Strong knowledge of Microsoft Windows Server Roles: Active Directory Domain Services, Active Directory Certificate Services, Active Directory Federation Services, Group Policy, DNS, DHCP, File and Storage Services, Remote Desktop Services, Failover Clustering and Load Balancing Excellent time-management and organisational skills Ability to facilitate technical discussions and coordinate troubleshooting efforts Excellent written and verbal communication skills in both a technical and non-technical format Ability to develop and document procedures for technical support processes. How to apply Click “APPLY” or contact Shilpa at shilpak@greenlightworldwide.com or call at 0466915475 for a confidential discussion with Green Light Worldwide
