Claims Coordinator – Property Location: North Lakes Salary: $65,000 – $85,000 super (depending on experience) Hours: 8:30am – 4:30pm with flexible start/finish options Work Type: Office based The Opportunity Join a friendly, close-knit and highly collaborative claims team where you will play a key role in keeping the claims process running smoothly from end to end. Reporting to a supportive and empowering Claims Manager, this position is ideal for someone who enjoys problem-solving, taking ownership and being the central point of coordination and customer support. This is a fantastic opportunity for someone looking to broaden their career within property claims. You may already have property experience, or come from a commercial claims background and be looking to upskill within a highly respected business. The Role You will provide administrative and customer support across the full claims lifecycle, ensuring a seamless experience for clients and internal stakeholders. Key responsibilities include: Managing the administration of a portfolio of claims and coordinating handovers to the repair team Answering inbound calls and resolving customer enquiries Updating client portals in line with performance KPIs Maintaining accurate data within the workflow system Booking and coordinating assessor appointments Supporting invoicing and financial tracking processes Generating reports and documentation for job management Providing ongoing, high-quality customer service Identifying and recommending process improvements Team & Leadership You will report to a manager who provides the space and trust for you to play to your strengths, take ownership and manage your own portfolio. About You You are proactive, organised and solutions-focused, with the ability to manage multiple priorities in a fast-paced environment. We are looking for: Strong administration and organisational skills Excellent communication and customer service abilities High attention to detail and time management Ability to prioritise and multitask effectively Property claims experience (essential) Highly regarded: Experience within insurance, construction or a related industry Exposure to KPIs and process improvement What’s in It for You $65k – $85k super (depending on experience) Flexible early start and early finish options Supportive and empowering leadership Ownership of your own claims portfolio Collaborative and welcoming team culture Clear long-term career pathway within claims The Culture This business is known for its team-first and supportive environment, where everyone works closely together to achieve strong outcomes for clients. They are also moving into a brand-new North Lakes office, making this an exciting time to join the team. Apply Now If you are looking for a role where you can take ownership, grow your claims career and be part of a genuinely supportive team, we would love to hear from you. Apply now for a confidential conversation.
